Adobe Journey Optimizer

Hello - I just started this below course and the video quality was too poor and in the settings also I don’t see an option to switch to higher pixel so, can you pls check.https://experienceleague.adobe.com/en/courses/ajo-design-and-deliver-messages/module-1/step-2Thank you!

Is it only because Adobe wants the customer to buy additionally AT? Totally not understandable :) 

Hi Team, I was trying to create an email subject for an API Triggered Transactional Campaign (all the values are received from JSON payload for personalization) using the language attribute that exist in the payload with values EN and FR. I wrote this code as shown in image, but it didn’t work.. Can anyone guide me how can I create a conditional email subject line with personalization fields using context variable from the Payload. 

I want to use the split helper function in Adobe Journey Optimizer to separate a phone number coming from a journey event into multiple parts. The phone number is stored in the field context.journey.events.1278567881._floridapowerandlight.journey.additionalPhone, and my goal is to split this value using a delimiter (for example, -) so I can access each segment individually. However, I am encountering syntax errors when trying to use the split() function, which indicates that the field or context where I am applying it does not support PQL expressions.I need this result(234-456-7890)

When I try and add an asset to a content template in AJO I get this red warning symbol. When browsing for the images we can see them but as soon as you choose it, it then fails. This is a new AJO instance and we cannot get it to work with any AEM Cloud assets. We also have Assets Essentials which works but don’t want to use that as all of our assets are in AEM.  Steps to replicateAdd image block Browse asset Browse through AEM DAM (can see assets) Add asset Error I assume this is a permission issue somewhere but cannot find the root cause.

Hi,I’m trying to call the Twilio Messages API (WhatsApp) from a Custom Action.Twilio requires application/x-www-form-urlencoded POST bodies (To, From, Body in the request body).However, in Custom Actions, even when the content type is set to application/x-www-form-urlencoded, the payload appears to be sent as JSON or query parameters, not as a true form-encoded body. This results in Twilio errors like:21604 – A 'To' phone number is requiredThe exact same request works via curl and Python (requests.post(data=...)) but fails from AJO.Is it a known limitation that Custom Actions don’t support true x-www-form-urlencoded bodies? Are there plans to support non-JSON request bodies?Thanks!

Im curious if others have implemented the use of multiple short codes for SMS journeys in AJO. As an enterprise business, having a short code per brand to allow for customers to opt in and out of specific brands seems like a no-brainer, but it seems AJO may not be equipped to handle that without a custom solution. Anyone have a similar experience with SMS in AJO?

Is there a way for test push in Campaigns? or using Simulate Content?

I am currently looking for ways to easily monitor our AJO journeys. As we create more and more, I was hoping there was a way to track our active journeys + what audience is tied to the journey. We used the adobe AI for a bit but are looking for a more scalable and repeatable way to do this. We also looked into using CJA, but it seems you aren’t able to get journey specific details.Any help would be appreciated. Thanks!

Hi all, I have a bit of an urgent ask. We’re trying to track email opens and if a user does not open an email we want to add them to a suppression audience. When looking into this, it seems like the interaction type = open event gets triggered automatically even if an email is not opened. We’ve tested this with 5 different profiles and noticed the same behavior.  Has anyone encountered this issue and what could be a potential way to resolve this. Thanks

Hi, I’m looking for guidance on reporting for journeys that have gone through multiple versions.Each time a journey is updated and republished, a new version is created with a new version ID, and reporting metrics appear to reset at the version level. This makes it difficult to analyze performance trends over time when a journey has evolved through several iterations.Is there a recommended way to view reporting that aggregates all versions of the same journey??Thanks in advance!

Hi Team, I have created three audiences (A, B, and C) in AEP and merged them into a single audience (ABC). This merged audience was used as an input in AJO for execution with standard exclusions applied. After the run is complete, I want an audience-wise count—for example, the counts for audiences A, B, and C. Please do the needful. Regards,Yashwanth

Live stream show details:Modern marketing is moving at the speed of a prompt. In this live webinar, Adobe product teams will showcase how Adobe Experience Platform brings agentic AI to everyday workflows—so marketers can ideate, build, and activate faster with confidence. See Audience Agent uncover audience insights and create ready-to-use audiences in minutes. Then, watch Journey Agent turn natural‑language prompts into multi‑step journeys from audience qualification to cross‑channel activation.  You’ll see how agents within Real-Time CDP and Journey Optimizer reduce the friction of delivering customer experiences at scale for both business and technical users. Date: January 28, 2026Time: 8:30 am PTCan’t make it? Sign up anyway and we will send you the recording afterward. We hope to see you there!REGISTER NOW!

Hi, I was experiencing an issue getting everything to work, and it was only resolved after addingMobileCore.updateConfiguration({ 'messaging.useSandbox': true }).However, after submitting my app to TestFlight with this value set to true, I started receiving a Provider Error when sending push notifications to the audience.My question is: If I set this variable to false, will push notifications work correctly in the TestFlight build?

Hi, Can you help understand the key difference between AJO Decision Management and Experience Decisioning  feature. It looks like using both you can manage offers. Is the Experience Decisioning only for Code based Experience?  

I am new to Adobe Journey Optimizer. However I am well acquainted with Adobe Campaign Classic.  In Adobe Campaign Classic I could divide an audience into segments and then reference those segments as variables to create dynamic within an email. I could also pass that segment name/ID to the email reporting logs. The advantage of this is that I could create a 1:N relationship i.e. one email but report at the segment level. This avoided having to create multiple emails.  How can I create the same with AJO? Note: the business has decided against using Adobe Customer Journey Analytics. As a result they have created a custom action to capture email send logs that is position after the native AJO email activity. This will form part of the business's solution to feed this data into a external reporting solution. I want to know how we can enhance this current solution to avoid creating multiple emails for reporting purposes. Therefore, how might I use a read audien

Hi everyone, I’m trying to generate dynamic dates inside an AJO Email/HTML template, specifically: “Promotion valid from "01/{{current_month}}/{{current_year}}" to {{last day of current month}}/{{current_month}}/{{current_year}}.” What is the correct PQL expression to generate the first day of the current month in AJO? Thanks.

Hi all, I want to create an audience of profiles that matches the following conditions: profiles who entered a specific journey in last 30 days OR profile.variable1 OR profile.variable2 - This audience will be used to trigger a recurrent journey that communicates an specific offer if the profile matches any of those conditiones described above. Note: The journey used as a condition is triggered by a unitary event How can I identify those profiles who enetered that specific journey? - I understand JourneyVersionId is available to use as condition to create an audience but that is not ideal since it will change everytime a new journey version is created...is there any other way to do it? Appreciate any help. Thanks!

 Hi all, I have a bit of an urgent ask so a quick response would be appreciated. I’ve run into an issue while making requests through Custom Actions in AJO and wanted to check if anyone has a solution or workaround. When passing a full URL into a Custom Action, AJO appears to modify the request URL by inserting its own variable values into the delimiter. For example, if we use an endpoint such as: https://my-instance.com/content and we try to append a parameter using a semicolon, AJO automatically inserts a slash before the semicolon. Similarly, when we attempt to pass query parameters, AJO rewrites the endpoint and adds encoded characters like % values, which changes the final request URL. Is there a recommended way to prevent AJO from altering the structure of the URL, or a best practice for handling parameters in Custom Actions so the URL is preserved as intended? Thanks

Hi everyone, I'm working on creating various target dimensions to use in my Orchestrated Campaigns. During this process, I noticed there is an OOTB 'Recipient' schema, but it isn't available as an option when setting up a profile target dimension. Since this schema is relational and linked to profiles, shouldn't it be possible to create a target dimension based on it? Any guidance would be appreciated. Thanks,Sumanth

Has anyone tried using AJO landing page feature for subscriptions flow using radio buttons and drop downs in the form ? I see this as a limitation that AjO subscriptions form only have text fields or checkbox. Is there any custom work around for this in AJO?

Hi,I have to schedule a campaign in Adobe journey optimizer for specific date on hourly basis. For ex. On 20th November I have to start sending campaign from 1 PM to 5 PM on hourly basis. How do I do that?