Adobe Journey Optimizer

HelloWe’ve identified a critical issue regarding how AJO campaigns handle Offer Decisions. Currently, it appears the Offer Decision is executed at the publish date rather than the scheduled delivery date.For example, if a client prepares and publishes a newsletter on Friday for a Sunday 9:00 AM send out, AJO captures the offer snapshot on Friday. Consequently, offers that are valid on Friday but expired by Sunday before the send out are still appearing in the newsletter. Is there a way to ensure offer logic is evaluated at the time of sending instead? There is no API to publish a campaign on certain date.In this document https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/create-journey/publish-journey is says that when something changes in offer decision then journey needs to be published/unpublished but i am not talking about offer decision changes instead the offer changes. Thanks,Arpan

Does anyone have any experience using the Dry Run mode in AJO with either events as a condition within a journey or as an entry point?  I’ve been using it recently and whilst it works fine for batch qualified audiences, I’ve not seen any results when using events?Thanks,Paul

I’m trying to permanently Stop a journey that is currently in a Paused state, as we have no intention of resuming it. However, the 'Stop' button is disabled/greyed out in the UI.Is this a permissions issue (e.g., lacking some permission as I have publishing rights), or does the system require a journey to be Live before it can be stopped? Additionally, is it possible to force a termination via the AJO API?

Hi Everyone, I am working on a use case where I need to capture ‘Open’ Reaction and send a Re-send email to people who have not opened first email. I used the reaction event but despite the audience profile capturing opens, the reaction event is unable to identify/capture the opens. As a result the entire audience base ends up receiving the re-send email even the ones who have opened. Please help me understand this and any workaround if anyone has any awareness on this. Thanks in Advance!

Now Enhanced With Broadcast Live Updates for Large-Scale Operational Communications When travelers head to the airport, their biggest pain point isn’t the flight itself—it’s the uncertainty:Has the gate changed? When does boarding begin? Is the flight delayed? Where are my bags?Airlines have the data. Travelers desperately need it. But traditional push notifications only go so far.With Adobe Journey Optimizer (AJO) Live Activities, airlines can deliver real‑time, persistent updates directly on the lock screen through iOS Live Activities—and now, with the introduction of Broadcast Live Activities, they can scale these updates to entire airport terminals, routes, weather events, or wide operational groups simultaneously.This blog shows how airlines can implement both 1:1 and Broadcast Live Activities to keep passengers informed throughout their journey. What’s New: Broadcast Live ActivitiesOriginally, Live Activities in AJO focused on personalized 1:1 updates, such as a flight delay for

Hi,I’m thinking about a use case for Adobe Journey Optimizer using the Orchestrated Campaigns functionality. However, since the currently available sources do not include CRM-type sources (for example, Salesforce), I was wondering if it would be possible to ingest data from a dataset with a standard schema into a relational-type dataset with Data Stiller (Queries)Regards

Hi, is there any chance to use the Journey Name in an audience? The UC is “profiles who received communication from journeys which contains in their names ‘ABC’ “. Thanks.

We have mailer that needs to contain links to a page that will receive some person identifiers. Our Person profile is part of a B2b use case where the person inherits some elements from the Account object. The person has a one to many relationship with the the account and to enable this the person profile has an array element in their profile Person → AccountAssociation → AccountDetails → AccountIDin the above Accountassociation is the array. so when we pick this from the editor it appends person._tenant.accountassociation.accountdetails.accountid. When this is passes it renders it with %7B%7Bperson._tenant.accountassociation.accountdetails.accountid. If there is an element on the root level of the profile it seems to work. Has any one encountered this issue of resolving the position? I have tried bothperson._tenant.accountassociation[0].accountdetails.accountid. → editor won't save and complain person._tenant.accountassociation.0.accountdetails.accountid. → editor won't save and compl

Hi, i have added a new field into an exisitng relational schema, and ingested some data with new field into the dataset, still i am not abel to see the newly added field into the Campaign Orchstrator to select for condition check in query or split activity. How can i make the newly added field in schema to be reflected in Campaign to select for query or split activity.

Hi team, I’m trying to understand an unexpected delivery timing behavior.ScenarioThe journey started on 01/28/2026 at 16:23 Profile entered the journey and completed the email node at 01/28/2026 17:14. However, the email was actually received by the user on 01/29/2026 at 06:15 (next day).ObservationsIn ajo_message_feedback_event_dataset, the feedbackStatus = sent retryCount = 0 No failure reason or exclusion reason is present. This was a Journey email, not a Campaign. The journey starts with a Read Audience of ~1M profiles. The reading rate is set to 5,000 profiles per second.QuestionGiven that:the profile finished the journey node on 01/28, the message shows sent with retryCount = 0, and there are no failures or retries,why would the actual email delivery occur many hours later (next morning)?Could this be related to:internal message queueing or batching? journey scale / audience size? MTA or deliverability throttling handled by Adobe? deferred execution even when retryCount = 0?Any c

I’ve noticed a change in behavior when adding images to AJO Content templates via the AEM asset selector. Previously, the selector would persist in the last-used subfolder for subsequent image additions. Now, it resets to the root directory every time a new image is selected, forcing manual navigation through the folder hierarchy for each asset. Is there a configuration or setting to restore the previous behavior where the specific project folder remains open?

Hi team, I need to replicate this python code from a custom provider into AJO Custom sms config.  When I run that piece of code is returning a 200 status (ok) but when I configure into AJO is returning this What am I doing wrong? Thanks!   I also have the user and password values so I can get the token from those values too if it’s neccesary. Here what I did in python 

Has anyone used Carousels in Adobe Journey optimizer InApp Configuration? the requirements are to display multiple images under one In-App message content.Let me know if there are any feedback or findings across this.Thanks Prate

We’re excited to introduce the AJO Mobile Learning Hub, a centralized learning destination designed to help you configure, design, launch, and optimize mobile experiences using Adobe Journey Optimizer.Whether you’re just getting started with mobile channels or looking to refine advanced use cases, the hub brings together practical guidance and best practices in one place.Access the AJO Mobile Learning Hubhttps://experienceleague.adobe.com/en/docs/journey-optimizer-learn/mobile-learning-hub/overviewYou can also find it on Experience League under:Learn → Tutorials → Journey Optimizer → Mobile Learning HubWhat you’ll find in the hub Overview and Getting Started Learn about the value of AJO Mobile, review customer examples, and understand how mobile fits into your Journey Optimizer strategy. Configure and Launch (Developers) Step-by-step guidance for enabling mobile channels, including SDK setup, event triggers, and Adobe Experience Platform integration. Design and Deliver (Marketers)

We are experience lot of strange tings happening to out email when they are created during AJO updates. It seems to have some connection to our created email fragment that uses variables. Since it suddenly becomes problems with them, for a day or two. Then it goes back to normal. What happens is that fragments that uses variables, has a set av default values. In the templates where fragments is used and the default variables is changes to something else, they are reset to default in the templates they work on when the release is ongoing. This causes a lot of problems since out fragments has language and business areas values - when this changes it all becomes wrong. The logo changes to another business unit, and the footer becomes footer for another country and language. Can somebody confirm if our theory is correct, that a AJO release can effect emails that you are working on during the release.

AJO cant use Array Attributes from an AEP Profile in Web Channel, only flat array are accessible in AJO WEB channel https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/using-array-attributes…  is it still a limitation ?

Hi all,  Did someone ever hardcoded a listObject in custom action? my object is defined and working when using the aep data field directly but I’m doing some troubleshooting as I’m suspecting my custom action is failing when a field has special charater.[        {            "parent_SKU": "",            "child_SKU": "",            "pdpURL": "",            "largeImage": "",            "title": ""        }    ] Thanks,​@SatheeskannaK ​@Mohan_Dugganab David

Has anyone faced an error while adding mp4 video in the InApp channel for AJO. I’ve added GIF and it works fine but not embedded video playback.Could you please let me know if this is feasible or not, documentation does say video is supported.Design your In-app content | Adobe Journey Optimizer Error Message: There was a problem selecting the asset. Please try again.

Hi Team, In AJO, few data from other journeys are also inserting into the current running journey. I have applied all the possible validations, but this issue has not resolved. What could be the issue? Please help me to resolve this. Thanks in advance.

I have a field called ReminderDay in my profile schema. The value can be  Sunday, Monday, Tuesday, Wednesday, and so on.When a profile enters the journey, I want to send the email only on the reminderDay. For example, if the profile’s ReminderDay value is Friday and  If today is Friday, the email should be sent immediately. If today is not Friday, the profile should wait until the upcoming Friday before receiving the email.Due to limitations on the number of nodes, I want to implement this logic using custom code in the wait condition.However, I am struggling to determine the current day within the custom code.Is there a way to retrieve the current day using custom code, or is there an alternative approach that achieves this with a minimal number of nodes?Thanks ,in AdvanceDeepak Vasudevan​

Hi does anyone else have the experience in AJO where you assign a different image for dark mode, but the formatiing is completely off and connot be adjusted? My image in light mode is fine, but when I add the dark mode image it left alignes and no matter what i do i cannot center align it? in fact the settings under dark mode affect the light mode images. Anybody worked successfully with this ? txMarc

After the latest AJO release in January 2026 we have experienced some strange changes in the email designer. There is a feature in the designer that lists out all the links used in the email, allowing you to change the links from the list directly without going into the different content block to do the same work. Nice feature. In case we use fragments when creating emails. And in the fragments again we use variables to select your country and language. witch again decides what link that will appear based on your variable settings. Now we see that this list is listing out absolutely all links in the code, also those that is not been shown/used based in the variable settings. This is really confusing for the end users, that get lots of links in the list they don’t know what is. Can this be solved in an easy way, just showing the actual links that will appear in the email when it is sent.