Adobe Journey Optimizer

Hi Adobe Community, I’d like to ask for clarification regarding the new Decisioning functionality in Adobe Journey Optimizer: 1. Is this new Decisioning capability intended to replace the existing (legacy) Offer Decisioning feature?- If yes, do you already have a timeline for when the old functionality will be deprecated or disabled? 2. Or is the new Decisioning module meant to be an additional capability that will coexist with the existing one? 3. In the new Decisioning,, where can I configure Placements for web banners? In the legacy version, placements were clearly defined, but I’m not able to locate this option in the new interface. Any guidance or documentation references would be greatly appreciated.  Thank you! 

Hi Everyone,I’m trying out the web channel → web experience feature in adobe journey optimizer and need some guidance on testingHere’ what i’ve done so far:Created a journey in AJO Added a web experience action in the journey Selected my website page url in the web experience in non-visual editor mode, configured a content change for a specific element on the page the journey entry condition is based on the web eventNow i’m bit confused about how to test and validate this setup:How do we see the personalized content on the page, my page is websdk enabled and datastream flows into correct sandbox and i’m testing in the same sandbox

I have created this Inbound webhook for SMS https://platform-va7.adobe.io/journey/webhooks/ingest/277029ed-xxxxxxxxxxxxxxx What should I do next? I'd like to have the opt out data (tracked with that webhook) in an AEP dataset... What steps should I follow once I have the webhook URL? Thanks.

Hi Team,I’m testing an AJO Web channel (Inbound web) configuration and facing an issue where the experience is not delivered, and nothing appears under AJO→ Edge delivery in Assurance.Here is my setup:1.) Web SDK implemented via Tags(Launch)Datastream has : Ajo enabled, Offer decisioning enabled, edge segmentation enabledjourney is published, Profiles qualifies for JOAI segmentAssurance session connected and events are visibleQuestions: 1.) Is there any additional configuration required in web sdk to trigger AJO Web channel delivery(beyond renderDecisions and surfaces)?2.) How can we confirm whether the request is being evaluated by AJO vs ODE3.) Are there specific requriements around surface matching format(web://hostname/path)?4.) should the eventType be something for AJO Web Channel?Any guidance on what could cause AJO not to return propositions despite correct surface and journey qualification would be appreciated.Thanks in advance

Hi everyone,I am looking for a way to programmatically capture or reference the timestamp of the last node a profile passed through (Email - Pre Waits), directly within the Journey canvas (not via Query Service on the Step Events dataset later). I need to use the exact date/time a profile hit the Email step to calculate a Custom wait time.What I've tried: lastActionExecutionElapsedTime - but not sure if it’s helping me.Does anyone know of a way to "stamp" a profile with their last node date within the journey logic itself? Thanks 

I am implementing AJO Push Notifications using AEP Mobile SDK + Edge Network and facing an issue with push profile persistence.What is working: Push token and ECID are visible in AEP Assurance → Push Debug → Client Edge streaming validation is successful Hits are received and processed in Assurance Events are visible in AEP → Customer → Profiles Issue: All steps mentioned in the tutorial have been followed: https://experienceleague.adobe.com/en/docs/platform-learn/implement-mobile-sdk/experience-cloud/journey-optimizer/journey-optimizer-push#create-push-credentials 

I do not see that available in the dool or documentation but maybe somehow its possible?

HelloWe’ve identified a critical issue regarding how AJO campaigns handle Offer Decisions. Currently, it appears the Offer Decision is executed at the publish date rather than the scheduled delivery date.For example, if a client prepares and publishes a newsletter on Friday for a Sunday 9:00 AM send out, AJO captures the offer snapshot on Friday. Consequently, offers that are valid on Friday but expired by Sunday before the send out are still appearing in the newsletter. Is there a way to ensure offer logic is evaluated at the time of sending instead? There is no API to publish a campaign on certain date.In this document https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/create-journey/publish-journey is says that when something changes in offer decision then journey needs to be published/unpublished but i am not talking about offer decision changes instead the offer changes. Thanks,Arpan

Does anyone have any experience using the Dry Run mode in AJO with either events as a condition within a journey or as an entry point?  I’ve been using it recently and whilst it works fine for batch qualified audiences, I’ve not seen any results when using events?Thanks,Paul

I’m trying to permanently Stop a journey that is currently in a Paused state, as we have no intention of resuming it. However, the 'Stop' button is disabled/greyed out in the UI.Is this a permissions issue (e.g., lacking some permission as I have publishing rights), or does the system require a journey to be Live before it can be stopped? Additionally, is it possible to force a termination via the AJO API?

Hi Everyone, I am working on a use case where I need to capture ‘Open’ Reaction and send a Re-send email to people who have not opened first email. I used the reaction event but despite the audience profile capturing opens, the reaction event is unable to identify/capture the opens. As a result the entire audience base ends up receiving the re-send email even the ones who have opened. Please help me understand this and any workaround if anyone has any awareness on this. Thanks in Advance!

Now Enhanced With Broadcast Live Updates for Large-Scale Operational Communications When travelers head to the airport, their biggest pain point isn’t the flight itself—it’s the uncertainty:Has the gate changed? When does boarding begin? Is the flight delayed? Where are my bags?Airlines have the data. Travelers desperately need it. But traditional push notifications only go so far.With Adobe Journey Optimizer (AJO) Live Activities, airlines can deliver real‑time, persistent updates directly on the lock screen through iOS Live Activities—and now, with the introduction of Broadcast Live Activities, they can scale these updates to entire airport terminals, routes, weather events, or wide operational groups simultaneously.This blog shows how airlines can implement both 1:1 and Broadcast Live Activities to keep passengers informed throughout their journey. What’s New: Broadcast Live ActivitiesOriginally, Live Activities in AJO focused on personalized 1:1 updates, such as a flight delay for

Hi,I’m thinking about a use case for Adobe Journey Optimizer using the Orchestrated Campaigns functionality. However, since the currently available sources do not include CRM-type sources (for example, Salesforce), I was wondering if it would be possible to ingest data from a dataset with a standard schema into a relational-type dataset with Data Stiller (Queries)Regards

Hi, is there any chance to use the Journey Name in an audience? The UC is “profiles who received communication from journeys which contains in their names ‘ABC’ “. Thanks.

We have mailer that needs to contain links to a page that will receive some person identifiers. Our Person profile is part of a B2b use case where the person inherits some elements from the Account object. The person has a one to many relationship with the the account and to enable this the person profile has an array element in their profile Person → AccountAssociation → AccountDetails → AccountIDin the above Accountassociation is the array. so when we pick this from the editor it appends person._tenant.accountassociation.accountdetails.accountid. When this is passes it renders it with %7B%7Bperson._tenant.accountassociation.accountdetails.accountid. If there is an element on the root level of the profile it seems to work. Has any one encountered this issue of resolving the position? I have tried bothperson._tenant.accountassociation[0].accountdetails.accountid. → editor won't save and complain person._tenant.accountassociation.0.accountdetails.accountid. → editor won't save and compl

Hi, i have added a new field into an exisitng relational schema, and ingested some data with new field into the dataset, still i am not abel to see the newly added field into the Campaign Orchstrator to select for condition check in query or split activity. How can i make the newly added field in schema to be reflected in Campaign to select for query or split activity.

Hi team, I’m trying to understand an unexpected delivery timing behavior.ScenarioThe journey started on 01/28/2026 at 16:23 Profile entered the journey and completed the email node at 01/28/2026 17:14. However, the email was actually received by the user on 01/29/2026 at 06:15 (next day).ObservationsIn ajo_message_feedback_event_dataset, the feedbackStatus = sent retryCount = 0 No failure reason or exclusion reason is present. This was a Journey email, not a Campaign. The journey starts with a Read Audience of ~1M profiles. The reading rate is set to 5,000 profiles per second.QuestionGiven that:the profile finished the journey node on 01/28, the message shows sent with retryCount = 0, and there are no failures or retries,why would the actual email delivery occur many hours later (next morning)?Could this be related to:internal message queueing or batching? journey scale / audience size? MTA or deliverability throttling handled by Adobe? deferred execution even when retryCount = 0?Any c

We have a requirement to apply different capping thresholds to different placements,For a given customer A show offer B, X times in Placement C or Y times in Placement Dwhere X <> YFor example,For customer Andrew, show LOAN offer, 3 times over 7 days in Header placement or 2 times over 14 days Footer placement My idea would be to include an optional placement qualifier (“Placement name”) when selecting “Apply capping to each placement” as shown above. Capping would then apply to “Placement name” only and not all placements. Note that placement capping is “Offer Decisioning” functionality, which would need to be re-introduced into experience decisioning.  

I’ve noticed a change in behavior when adding images to AJO Content templates via the AEM asset selector. Previously, the selector would persist in the last-used subfolder for subsequent image additions. Now, it resets to the root directory every time a new image is selected, forcing manual navigation through the folder hierarchy for each asset. Is there a configuration or setting to restore the previous behavior where the specific project folder remains open?

Hi team, I need to replicate this python code from a custom provider into AJO Custom sms config.  When I run that piece of code is returning a 200 status (ok) but when I configure into AJO is returning this What am I doing wrong? Thanks!   I also have the user and password values so I can get the token from those values too if it’s neccesary. Here what I did in python 

Has anyone used Carousels in Adobe Journey optimizer InApp Configuration? the requirements are to display multiple images under one In-App message content.Let me know if there are any feedback or findings across this.Thanks Prate

We’re excited to introduce the AJO Mobile Learning Hub, a centralized learning destination designed to help you configure, design, launch, and optimize mobile experiences using Adobe Journey Optimizer.Whether you’re just getting started with mobile channels or looking to refine advanced use cases, the hub brings together practical guidance and best practices in one place.Access the AJO Mobile Learning Hubhttps://experienceleague.adobe.com/en/docs/journey-optimizer-learn/mobile-learning-hub/overviewYou can also find it on Experience League under:Learn → Tutorials → Journey Optimizer → Mobile Learning HubWhat you’ll find in the hub Overview and Getting Started Learn about the value of AJO Mobile, review customer examples, and understand how mobile fits into your Journey Optimizer strategy. Configure and Launch (Developers) Step-by-step guidance for enabling mobile channels, including SDK setup, event triggers, and Adobe Experience Platform integration. Design and Deliver (Marketers)

We are experience lot of strange tings happening to out email when they are created during AJO updates. It seems to have some connection to our created email fragment that uses variables. Since it suddenly becomes problems with them, for a day or two. Then it goes back to normal. What happens is that fragments that uses variables, has a set av default values. In the templates where fragments is used and the default variables is changes to something else, they are reset to default in the templates they work on when the release is ongoing. This causes a lot of problems since out fragments has language and business areas values - when this changes it all becomes wrong. The logo changes to another business unit, and the footer becomes footer for another country and language. Can somebody confirm if our theory is correct, that a AJO release can effect emails that you are working on during the release.