Adobe Journey Optimizer

I am looking for ways to prevent users from re-entering same journey again. From AJO docs, Incremental load prevents users who have previously qualified; However, if a user's profile changes and they drop out of, then later re-qualify for the audience, they may still re-enter correct?How can we make sure that they never enter the same read audience based journey?

Hi team,We’re exploring how to track and reconcile message feedbacks (delivery, bounce, etc.) with the original API triggered transactional message send requests in Adobe Journey Optimizer.According to the feedback webhook documentation, the webhook payload includes a requestId field, which uniquely identifies the transactional send request.However, when we query the AJO Message Feedback Event Dataset, the field requestId doesn’t seem to appear — even though the rest of the payload closely mirrors the webhook structure. What’s the recommended way to tie a feedback event in the dataset back to the original send request? Would really appreciate guidance or examples on how to correlate feedback dataset records with the original transactional requests.Thanks in advance!

Client is a professional sports team and often has last-minute lists they need to email. They have a stand-alone AJO (no RT-CDP or CDP connected to facilitate real-time audience evaluation). Example use cases could be:1. Same-day ticket purchase there were not capture at data refresh from warehouse, or at ticket-purchase event (configured but limited). 2. Communicatsions that need to go to people not typically in the database - such as family members of players/staff, and/or lists from sales-teams for certains games, our group sales members. We are hoping to receive details on whether list imports and/or real-time evaluation is on the roadmap for stand-alone AJO and highly suggest this functionality as marketing automation platforms fulfill this need. We have provided workarounds to get the client as close as possible, but are looking for input from other users and Adobe team. Any specific details greatly appreciated!  

Dear Community,Greetings! I have setup an event that triggers the journey. The event has the 'accountNumber' and 'phoneNumber' attributes. Now, I need to find the 'email address' associated with the 'accountNumber' or 'phoneNumber' and send out an email to the user. Account Number is the primary key here. How can we accomplish this within the journey? Thanks in advance. 

Calling all Journey Optimizer customers!  We are excited to bring an immersive in-person workshop to a city near you in October and November—London, UK; San Jose, CA; New York City, NY; Atlanta, GA; and Sydney, AUS—to explore the product's unique value and participate in interactive guided sessions.  Register here: https://event.adobe.com/adobeskillbuildertour

Hello everybody!I'm discovering AJO and got stuck in understanding on how to create a Profile. Can somebody explain for me please!

Hi, I have a question regarding token/API key when configuring a new API Credentials for an SMS custom provider. Here the cURL for sending an SMS (no neccesary to create a token for sending) And then I have this cURL for token: When I go to create the API credential, I have the API KEY option, what should I paste here, in Name = "Bearer" and in API token, the api_key? (based on first image cURL)or should I generate a new token with the jwt option (2nd image cURL) and then adding the authentication parameter in the header?Here the custom payload I need to paste: {"message": "This is test and \n this is a new line","to": "+111111","bypass_optout": True,"sender_id": "SMSto","callback_url": "https://example.com/callback/handler"}I've tried everything and I have failed authentication when trying to send Verification SMS  I'm completly lost about this SMS configuration. Your help will be very valuable. Thanks!   

Hey Journey Optimizers!  We’re excited to roll out our latest Community Ideas Updates—a quarterly roundup that reflects our ongoing commitment to co-innovate with you. Your ideas aren’t just suggestions—they’re directly shaping the evolution of Adobe Journey Optimizer (AJO). Through these updates, we aim to provide clear visibility into how your voice translates into product direction and delivery, and ensure you see the impact of your feedback in action.  Here’s what’s been happening with your ideas in the 3rd quarter, i.e., 1st July – 30th September’ 25:  Impact at a Glance  19 ideas submitted by community members  5% features delivered  90% of those ideas are being investigated by the product team Delivered Ideas – You Asked, We Built It!  We’re excited to share that the following idea has been addressed and is available in the product. While the functionality already existed, this idea helped spotlight and elevate its value for our communit

I am trying to create a landing page, subdomain, and preset are correctly configured. But when I create a landing page and publish it, I get a 400 error when I try to access the landing page

Could using the same subdomain for both SMS and email impact my email sending reputation?For example, if my SMS channel generates a lot of spam complaints or opt-outs, could that negatively affect the reputation of the email subdomain in any way?

How to define/personalize an if-else condition in an AJO API Trigger Campaign email template to return the values of {{context.make}} and {{context.model}} only if they exist(true). If only one exists(true), return that one; if both exist(true), return both.{ "context": { “make” =“true”,"make"= "a",  ”model”=“true”, "model"="b" } } 

Hi all, Is it possible to use a subdomain delegated to Adobe and used in email channel setup to be reused in SMS Subdomain setup with a different prefix ? As per this documentation - https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/sms/sms-subdomains already delegated subdomains can be used, but wondering whether the one used for email setup could be reused for SMS or not ?

Hello!I'm having difficulties finding Version identifier enable option when creating schemas.Can somebody please help me with this?Thanking you in advance,Aline

I am trying to create a variable in HTML and use the value in multiple places in HTML. {% let Linktags = "abc,def" %} <a href="https://www.qatarairways.com/" target="_blank" data-tags="{{ Linktags }}" style="color:#8C919B; text-decoration:underline;" data-tracking-type="MIRROR_PAGE" data-nl-type="mirrorPage"> View in browser </a> I validated this HTML and there is no syntax issue but it is treating like string  data-tags="{{ Linktags }}". instead of getting value from actual variable. I also tried below syntax but it is not working. Any idea how to make this work ? <a href="https://www.qatarairways.com/" target="_blank" data-tags="{%=Linktags %}" style="color:#8C919B; text-decoration:underline;" data-tracking-type="MIRROR_PAGE" data-nl-type="mirrorPage"> View in browser </a> 

Lets say if the events are batch based, and attribute required in the personalization is not part of profile schema, but event schema. And those attribute cant be added into profile as there could many such attribute. In such case if journey is built using read audience or qualification, then how to access attributes from event schema for those audience ? computed attribute is not an option here, bcz these cant be stored as profile attribute due to growing nature of event attribute list.

Is journey orchestrator a separate sku and not part of journey optimizer ? I havnt used adobe campaign, but is that JO part of ACC suite ? The UI of JO seems exactly same as AJO. When do we use JO, instead of AJO ? 

Have a quick question - that -  My Journey Starts with a read audience and I have added the Day of week check [ Tues|Wed|Thurs|Friday] . Now the question is Concern about the weekday checks- right now when the check returns weekend/monday, it looks like it ends the customer journey.  What would be best possible Solutions  for this - Problem Statement  : 1. Added the Days of week chek only in [ Tues|Wed|Thurs|Friday]  days - is this sufficient 2. If the days are from Sat to Monday - then the customers will be out of the journey - then how to handle it .     

Hi Team, Question that I noticed there is limitation for AJO Journey if existing profiles entered the journey and max duration for staying in the journey is 91 days. However, my Cadence of program is 3 years' time to finish and exit to the ending point of journey for sending out email on bi-monthly basis. what's the recommended you would advise as the best practice?

Is it possible? I thought its not but maybe something has changed 

Hi, as per summary while sending SMS, the following characters ' and > < are not correctly sent. At contrary, the following characters are displayed receiving mobile phone: " '  "-> '" > " -> &lt" < " -> &gtHow this can be avoided?  Thanks a lot for the help, Noah

Could somebody confirm?

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/campaigns/orchestrated-campaigns/design-campaigns/deduplicationDoes this functionality work with email and SMS activity in Journeys? I cannot find this. This is important for me