Unwanted characters while sending SMS

Question

Hi,
as per summary while sending SMS, the following characters ' and > < are not correctly sent.

At contrary, the following characters are displayed receiving mobile phone:

" ' "-> '
" > " -> &lt
" < " -> &gt

How this can be avoided?

Thanks a lot for the help,
Noah

Mohan_Dugganab · Accepted Answer

@chesterbe

In Handlebars, the values returned by the {{expression}} are HTML-escaped. If the expression contains &, then the returned HTML-escaped output is generated as &. If you do not want Handlebars to escape a value, use the “triple-stash”.
https://experienceleague.adobe.com/en/docs/journey-optimizer/using/content-management/personalization/personalization-syntax

SatheeskannaK · Answer

@chesterbe Most likely an issue with how you're setting up the sms message. Could you elaborate on how these SMS messages are being created or set up in AJO? Can you give an example?

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