deduplication email and sms in Journey | Community
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Best answer by SatheeskannaK

@marzenaraDeduplication, a feature of Orchestrated campaigns in AJO, relies on a relational datastore for its capabilities and is not available for use in Journeys.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/campaigns/orchestrated-campaigns/orchestrated-campaigns-faq

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
October 31, 2025

@marzenaraDeduplication, a feature of Orchestrated campaigns in AJO, relies on a relational datastore for its capabilities and is not available for use in Journeys.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/campaigns/orchestrated-campaigns/orchestrated-campaigns-faq

Thanks, Sathees
    M
    MarzenaRaAuthor
    Level 2
    November 3, 2025

    @satheeskannak What My Administrator should do  -  I cannot see Orchestrated Campaign on my Sandbox.

     

    gengaipandi03
    gengaipandi03
    Level 4
    November 3, 2025

    it is license impact. so, you need to check with your CRM for the same. 

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