Adobe Journey Optimizer

Hello everyone,  I have a use case where i want to use unitary event inside my journey, but am unable to use my unitary event created because of the below limitation. My journey has a read audience with namespace selected as HCPREFID a unique identifier and unitary event has namespace selected Email (because the schema am using i.e.,AJO Email Tracking Experience Event Dataset to create unitary event doesn't have HCPREFID field). But profile is getting stitched. 

I’m creating a Content Template using HTML code and facing two issues:After formatting the HTML and saving it, the code appears collapsed when I reopen it — it’s not retaining the formatted structure. Any idea how to fix this?Once I save the HTML, the system automatically injects data attributes and header tags. How can I prevent these from being auto-generated?

Hello, I think all configurations are set up correctly. I’m able to receive push notifications from the Push Debug View in Assurance, but when sending them through a journey, the process fails and returns a “Provider error.”   

Hi,I’m interested in taking the  AD0-E607 Adobe Journey Optimizer Business Practitioner Professional certification.Could you please help me with a voucher for the exam?It would really support my learning and career growth.Thank you so much!

Is it something like that possible if user would turn on journey/campaign?

Hi Everyone, Current datastream config has analytics dataset (profile enabled) and AJO dataset (profile enabled). ECID and user ID is not getting stitched in profile if analytics dataset is selected as primary.  Could you please suggest what's recommended approach to make push notification working with analytics dataset as primary and why data is not stitching when analytics dataset selected as primary. Thanks

As per this document, to enable experiment feature we have to Add the Experiment accelerator resource, then select View Experiments and/or Manage Experiment Metada from the drop-down menu. But I am unable to see the experiment accelerator resource in the menu. Journey Optimizer Experimentation Accelerator | Adobe Journey Optimizer

In another marketing automation tool, I saw that while creating content cards they are able to attach a content fragment/block in the on click behaviour, image url and key value pair to fetch connected content from a third party advertising application. The data is fetched using API callsIs there any way we can replicate the same in AJO ? Can we link a content fragment in a content card design in AJO ?

How can I pass an HTML tag as a variable in AJO?I want to declare a variable that contains a hyperlink. For example:{% let abc = "<p>hi this is my url <a href=\"https://www.google.com\">Google</a></p>" %}However, when I display this variable in my Handlebars template, I'm getting an unexpected output, such as:"Hi this is my url <p>hi this is my url <a href="https://www.google.com">Google</a></p>"Questions:How can I correctly handle HTML tags in a variable?How can I properly include quotes (") in the variable declaration?

Hi All, I created a customer action for making an API call within my journey and then is trying to parse the custom action response as contextual attribute to create my email. This is how the response looks like from custom actionI can access most of the thing in this response like name,url,cta_label,description but is unable to access the _path which is present in the media object. I am wondering because its an array its not working. Did any one tried accessing a array object via contextual attribute in AJO? I tried using helper function for it , but didn't succeed. Thanks,Arpan  

Hi everyone,I have set up a demo app and initialized AEP Assurance. While reviewing the Assurance event logs, no errors are reported. In the Push Debug panel, I can see that the client is successfully collecting the ECID and device token.However, I’m encountering some issues in the App Store Credentials & Configuration section, where it shows an App Configuration Error. Additionally, under the Profile section, it displays the message "Couldn't Detect Sandbox."Kindly help me understand what might be causing these errors? Is there something specific I need to check or configure related to App Store credentials or the sandbox environment? Any guidance or troubleshooting tips would be appreciated.Thanks in advance for your support!

I have created test profiles in AJO but was unable to use them in my audience set configuration. what could be the reason for this? Though i am using correct field names while configuring the audience set.   

Hi team, I'd like to know if there's a successful use case for an AJO B2B journey and buying groups. Official doc does not show any use case and I'd like to understand better how can I leverage the journeys in B2B for specific Buying Groups. Thanks.

Hi,  On my user profile schema, I have an object array that stores information of the accounts the user has access too. Something like[{"accountName": "A","balance": 10}, {"accountName":"B","balance": 9}]. In the web channel personalization I was able to display plain text or any attributes that's not in an array. However whenever I tried using an attribute that's an array, it would return blank. Even when I have wrap it in an array function like {%= head(profile._xxx.accountName) %}. In the websdk response, it would show it like the screenshot Want to understand if this is a web channel limitation or if I am missing something.  

Campaigns deliver using UI editor are supposed to render automatically in web (I checked box in Rules in the Web SDK). Something in my demo environment does not work and I use Non Visual editor in web campaign and wrote sample script with console.logWhy this was not pushed to console?Its the response from Edge Do you have any hints ?

Hi team,While working with the Transactional Messaging API (/ajo/im/executions/unitary), I noticed that the recipients array supports both "type": "aep" and "type": "external".From my understanding:"aep" is used when the recipient exists in the Real-Time Customer Profile (RTCP) and the system can resolve the namespace (like Email or ECID)."external" seems to be for sending messages to users not stored in AEP, but I couldn’t find clear documentation on what data is honored in this case (e.g., profile attributes, channelData, or context).Could someone please clarify the following?What is the exact use case for "recipient.type": "external"?Does the transactional API honor the "channelData.emailAddress" when "type": "external" is used, or does it still rely on any profile lookup?Can dynamic headers like From Name and From Email be populated from the request payload for external recipients?Are there any limitations or prerequisites (e.g., specific channel presets or message configurations)

I'm Currently working on API Triggered campaign with in AJO and migrating Adobe V7 Realtime message center campaigns to AJO, I'm unable to replicate the below JavaScript logic from ACC to AJO Help me with any references or code snippets to transfer below ACC logic to AJO PQL Query logicSpecifically, to define multiple or nested if/else if statements in AJO API triggered campaigns html templatesJS LOGIC<% var sections = rtEvent.ctx.eventinfo.sections;//for each (var section in sections){if(section.sectionName.toString().toLowerCase() == 'service plan' && (section.bucketName.toString().toUpperCase() == 'A' || section.bucketName.toString().toUpperCase() == 'B' || section.bucketName.toString().toUpperCase() == 'C' || section.bucketName.toString().toUpperCase() == 'X')){var osBucketName = section.bucketName.toString();var osSectionName = section.sectionName.toString().toUpperCase();}if(section.sectionName.toString().toLowerCase() == 'connected plan' && (section.

Confirming, when configuring SMS there is only one message you can create under one configuration. Meaning, if I had 3 Keywords (STOP, LOOK, LISTEN) I can't create 3 separate Messages that correspond to each keyword. Anytime one of the keywords is submitted under the Short Code the same message will appear.  Please advise 

Is it possible:- to write output to custom dataset? In UI available in only system dataset - in API dos I see that it might be custom - activate that dataset to cloud destination? Would like to confirm 😄 - is it possible to somehow schedule it to run it repeatably? 

 Hi all I Created a simple Journey - see attached imageThe Alert : The Web channel items are empty or missing. (CJMMAS - 2033-422) The channel config appears to be correct Any ideas?

Hello,We are looking into using content fragments together with AJO. We found a lot of documentation including a step by step of how to do this in the community here. The content fragment seems to be a reference, since it can also be edited directly from AJO but the documentation states that it is imported here.My question is : is it imported or a reference to the AEM platform ? If it is a reference, does each call to a content fragment count as a content request on the AEM sites licence ?If it is imported, how is the update managed ?Thanks in advance !

What's the correct definition of a "joai" segment? when is it used and what for? thanks.

Hi, is there any issue when using in-app in journeys? I've created In-app in campaigns and seems ok but I'm facing some issues (in-pp not being displayed) for in-apps in journeys.thanks.

Hi All, Currently I'm looking into one use cases which is simply lets call it event based offers but while reading Adobe docs noticed that is not supported [1] due to offer decisioning limitation :(.Yea, I know that due to fact that events are not stored on Edge therefore events based offers cannot be done, so all these rules should be profile based ... and this is exactly the problem. Example use case:User is trying to add XYZ product to get free delivery or adding multiple products (XYZ + ZYX + YYY) to have discount, all these need to be executed between step 1 and step 2 of basket/transaction closing but we can not freeze/pause any of the steps or processing esp. if takes too long ...etc.  In this case please advise if there is any way to workaround for such limitation of Offer Decisioning to accomplish such scenario? [1] - https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/offer-decisioning/create-components/creati

I'm currently in the process of integrating a web channel into our AJO implementation. Following the guidelines outlined in the 'Web Channel Prerequisites' documentation, I have successfully configured the web SDK. To test this setup, I've been utilizing Adobe's provided Luma enablement site and injecting tag scripts using a debugger. I've accomplished creating an audience using the edge segment evaluation method, and I can confirm that data is flowing from the website into the AEP datasets, with profiles being successfully added to this audience. However, when I attempt to use this audience in a web campaign with the debugger enabled for the site, I'm not observing the expected changes on the website page as specified in the web campaign configuration. I would greatly appreciate any assistance with this matter and any insights you may have regarding any steps or details I might be overlooking ThanksSankar