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joai segments for inbound

Forum|Forum|11 months ago
October 1, 2025
1 reply
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What's the correct definition of a "joai" segment? when is it used and what for? thanks.

Journey Optimizer

Best answer by SatheeskannaK

@silvio6 Take a look at this page to understand the joai segment.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/troubleshoot-journey/troubleshooting-inbound

Adobe Champion, Community Advisor, UG Leader

Accepted solution

Adobe Champion, Community Advisor, UG Leader

@silvio6 Take a look at this page to understand the joai segment.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/troubleshoot-journey/troubleshooting-inbound

Thanks, Sathees