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Silvio6
Silvio6
Level 6
October 1, 2025
Solved

joai segments for inbound

What's the correct definition of a "joai" segment? when is it used and what for? thanks.

SatheeskannaK
SatheeskannaKAccepted solution
Adobe Champion, Community Advisor, UG Leader
October 1, 2025

@silvio6 Take a look at this page to understand the joai segment.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/troubleshoot-journey/troubleshooting-inbound

 

Thanks, Sathees
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SatheeskannaK
Adobe Champion, Community Advisor, UG Leader
SatheeskannaKAdobe Champion, Community Advisor, UG LeaderAccepted solution
Adobe Champion, Community Advisor, UG Leader
October 1, 2025

@silvio6 Take a look at this page to understand the joai segment.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/troubleshoot-journey/troubleshooting-inbound

 

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Thanks, Sathees
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