In-app in journeys

Forum|Forum|1 year ago
September 23, 2025
4 replies
377 views

Hi, is there any issue when using in-app in journeys? I've created In-app in campaigns and seems ok but I'm facing some issues (in-pp not being displayed) for in-apps in journeys.thanks.

Journey Optimizer

Best answer by SatheeskannaK

@silvio6 Follow this page for why you're seeing the segment not found error and additional joai details.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/troubleshoot-journey/troubleshooting-inbound

SatheeskannaK

Adobe Champion, Community Advisor, UG Leader

@silvio6 Did you validate through Adobe Assurance?

https://developer.adobe.com/client-sdks/edge/adobe-journey-optimizer/in-app-message/validate-messages/#validate-the-event-requesting-message-definitions

Thanks, Sathees

Silvio6Author

Level 6

@mayank_gandhi @satheeskannak In-app for campaigns are working fine but I can't figure out what's happening for journeys. I read something regarding joai segment and for that journey id (497a3...) Assurance is saying that exclusion code: "exclusion.reason.segment.not.found" but I'm not sure how that segment works. Thanks.

SatheeskannaK

Accepted solution

Adobe Champion, Community Advisor, UG Leader

@silvio6 Follow this page for why you're seeing the segment not found error and additional joai details.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/troubleshoot-journey/troubleshooting-inbound

Thanks, Sathees

Mayank_Gandhi

Adobe Employee

@silvio6 Confirm that the audience used in the journey has the "Active-On-Edge Merge Policy" enabled. This is often missed and is a common cause for journeys not delivering in-app messages, especially when using audiences

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/in-app/inapp-configuration#channel-prerequisites

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