Dev AJO sandbox - send emails to customers ? | Community
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Michael_Soprano
Level 10
October 8, 2025
Solved

Dev AJO sandbox - send emails to customers ?

  • October 8, 2025
  • 2 replies
  • 248 views

Is it something like that possible if user would turn on journey/campaign?

Best answer by Mohan_Dugganab

If the customer data is loaded in dev sandboxes and if the channel configuration is created, yes - that is very much likely. As a best practice, allowed list can be enabled.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/monitor-reputation/allow-list 

 

 

2 replies

Mohan_Dugganab
Adobe Employee
Mohan_DugganabAdobe EmployeeAccepted solution
Adobe Employee
October 8, 2025

If the customer data is loaded in dev sandboxes and if the channel configuration is created, yes - that is very much likely. As a best practice, allowed list can be enabled.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/configuration/monitor-reputation/allow-list 

 

 

gengaipandi03
Level 4
October 10, 2025

I would request you to check the following things before trying to send the email from dev environment

1. Did you create the channel settings for the email channel separately, you might think, it is the same like prod but it is different for each sandbox if you miss this part

 

2. Did you create the schema and data for customer data? 

3. make sure, you need to have the email which you mention in the execution field.