How to resolve CJMMAS - 2033-422 issue - The Web channel items are empty or missing | Community
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October 2, 2025
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How to resolve CJMMAS - 2033-422 issue - The Web channel items are empty or missing

  • October 2, 2025
  • 1 reply
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Hi all I Created a simple Journey - see attached image

The Alert : The Web channel items are empty or missing. (CJMMAS - 2033-422)

 

The channel config appears to be correct

 

Any ideas?

Best answer by SatheeskannaK

@andrewet Follow this thread on a similar issue, and also take a look at the documentation to troubleshoot the problem with the help of assurance.

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/ajo-web-channal-error/td-p/719180

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/troubleshoot-journey/troubleshooting-inbound

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
October 2, 2025