Adobe Experience Platform

Hi all,we are using the “Device Lookup” feature in our datastreams.In addition to Adobe’s lookup data, we would still like to receive the _actual_ userAgent string from our Web SDK calls.Now we noticed, that when we set it through Launch in `environment.browserDetails.userAgent`, it seems to be reset by Adobe, and in CJA we always see “No value”.Interestingly, Assurance shows that the value is present in the hit, but whatever happens from there on is not really understandable and the final result not logged in Assurance.I mean, I get that the radio button indicates you can have either user agent / client hints OR device lookup.But if the device lookup does not populate/overwrite that field, why is it resetting it then? Does anyone knowwhy this is? a way to figure out the final processed request payload within Assurance?  

I regularly check the CJA release notes for updates and fixes using the link provided. However, I am trying to locate the descriptions and details for the ticket numbers listed in the ‘Fixes for Customer Journey Analytics’ section. In the past, I have opened several support tickets, but my tickets begin with ‘E-’, while the ones in the fixes section start with ‘AN-’. Can you help me understand where to find the information for these 'AN-' tickets?https://experienceleague.adobe.com/en/docs/analytics-platform/using/releases/latest#fixes-in-customer-journey-analytics

We are about 18 months into a mature AEP + RTCDP implementation and have crossed 400 active segments across business units. We are starting to see non-trivial evaluation latency on streaming segments during peak ingestion windows and our architecture review flagged segment sprawl as a likely contributor.Adobe's documentation sets technical limits but doesn't offer much guidance on the operational governance model to prevent getting there particularly in a large enterprise where multiple teams (CRM, digital, paid media, product) all have write access to the segment builder.A few things I'm genuinely curious how others have solved:Do you enforce a segment approval workflow before publish to production, and if so, is that a process control or is there a technical gate you've built?   How do you handle segment ownership when the original creator has left the team? Orphaned segments with no owner are our single biggest hygiene problem. Have you seen a material performance difference between

Is such a dataset created for every specific merge policy created in the sandbox?

Hi ​@Community I created two fields in a profile-enabled dataset : customer_id (primary string) and customer_number. The dataset is enabled for Profile and upsert. Both attributes are visible in the XDM union schema and in the Profile UI. However, after running the ProfileSnapshot job, the new attribute customer_number does not appear in the ProfileSnapshot dataset and is therefore not available for export. The customer_id (primary attribute) is available in other datasets as well and helps in stitching..I have verified the dataset and it contains values for customer_number and same is visible in profile UI. Please assist in finding why the profilesnapshot dataset is not getting populated with the new attribute from profile enabled dataset.

Is there any way for us to view the logs for all the events shared by the Adobe Event Forwarding service? Thanks,tyrese

We currently don't have any Prospect records in our Production sandbox. We only have clients (Client dataset and Schema, a Dataflow that ingests client data) and a Web Event DS (that collects web interactions). Our sales cycle is long, possibly up to 6 months or more from awareness to conversion.Use case: Ingest Prospect data from website contact form and retain data for 6+ monthsIn January 2026, John Smith uses the website to fill out a form to contact one of our associates. Nothing in AEP is currently set up when this happens other than his pseudo-identifier is collected. There is no persistent/reliable identifier such as CRM ID or any other known ID. In July 2026 (six months later), John becomes a client. He is assigned with a CRM ID, which is a valid identifier in the Client Dataset. His profile will now exist and his profile attributes will be ingested.We would like to know what actions John did on the website before he became a client; e.g. he read articles, he searched for an as

 We are running multiple social media campaigns and want to better understand how to track engagement, traffic sources, and conversion behavior more effectively. I’m particularly interested in how Adobe Analytics can be used to evaluate which content strategies are driving the most engagement and audience growth across platforms like Instagram and TikTok.Are there recommended dashboards, reports, or setup approaches that work well for this kind of analysis?

I have the sales opportunity where I would like to present Computed Attributes. However I have got some problems.Event is present on a profile. This one is fine  Event which is sent from Web SDK to AEP looks as follows:events[0].xdm.reservations.flightReservations[0].flightStatusSearch.arrivalAirportCodeThe same attribute in Compute Attributes has a path like that: reservations.flightReservations.departureAirportCodeIn Computed Attributes you need to choose from pre-defined paths. Its not possible to paste your own exact one:Why it does not work? I created multiple versions - in last 1h, 1day etc. Still does not work :))))I have AEP Architect certifications so I know AEP basics :)

Hi,I am trying to write a script in LiveCycle Designer and it is not working.  I need help please. I have a table with columns and rows that sum.  That part is working fine.  I wrote the following script and the column is adding but not doing any of the rest of it.  I am trying to get one box to sum except when it matches a sum in another box.  When it matches that sum I need the sum to change to the word “Clear.”  Here is my script:if (Row9.Cell21.rawValue == "Row8.Cell19") thenRow9.Cell21 = "CLEAR"elseRow9.Cell21 = Sum(Row1.Cell21 + Row2.Cell21 + Row3.Cell21 + Row4.Cell21 + Row5.Cell21 + Row6.Cell21 + Row7.Cell21)endif The row and cell title/numbers are correct and they do sum as supposed to.I would really appreciate any help.  I have it set to Show: Calculate and Language: FormCalc the Run at: Client.

Hi Team,What is the best option to monitor Web SDK calls and Adobe Analytics calls on public websites and send notifications whenever issues are detected? Any ideas, tools, or reference implementations that would be helpful? Thank you

Hello everyone,I’m trying to create an Audience consisting of visitors to our website who went to a certain section of our site at least twice in the last 30 days.To create it, I created two identical Event rules where-Server equals <our server/domain> AND URL contains <the section name in English> or <the section name in French>As I mentioned there are two Rules like above, completely identical. Then I selected In last 30 Days in the canvas. Is this Audience created correctly?Thank you.

I can see multiple unique visitors(people )value for my ECIDs. I have simply renamed “people” metric as “Unique Visitors” in my CJA and only passing website streaming data via webSDK without enabling profile for my schema.My visit(session) expires after 30min.  

Are we able to add to such an audience additional profile attributes? Other idea is to divide audiences into smaller chunks and then in FB & DV360 & Linkedin I would now the specifics of the audience (abandon basket , loyalty , new customers etc) based on the name of audience?How you do that? 

Case is like this: We activated audience to 3rd party media  Customer converted  We want to exclude immediatly customer from these campaigns How do you do this on your projects? I have got two ideas: AEP updates profile attributes in that activated audience that the profile left the audience? Create global audience with recently converted customers and then exluce these customers in FB & DV360 & Linkedin Your ideas? 

In ongoing modernization discussions, we are exploring how Adobe Experience Platform can be introduced gradually into existing Adobe Commerce ecosystems without requiring an immediate full migration.Key areas we are analyzing:event streaming strategy customer/profile data synchronization App Builder extensibility patterns coexistence of legacy customizations with composable services operational impact during phased adoptionWould like to understand from the community:What integration patterns are working well? Any lessons learned from real implementations? Common challenges around scalability, governance, or data consistency? How are teams preparing for future ACCS adoption while still running PaaS?Looking forward to hearing different implementation experiences and architectural approaches.

Hi there,I’m exploring how to connect Adobe Experience Platform (AEP) with Copilot Studio and/or Claude to build agents and reusable skills on top of AEP data.Do we currently have any MCP server, native connector, or prebuilt integration available for AEP in this context?If not, could you share any recommended guidelines or best practices for creating skills using AEP data (e.g., via APIs, custom connectors, or middleware)?

我目前使用的是Substance Painter 11.0.2 / 12.0.2，遇到了一个关于复杂蒙版的重大工作流程问题：当图层的遮罩图变得复杂（包含多个生成器、层级、绘画和滤波节点）时，手动合并这些遮罩节点常会导致软件崩溃，使过程非常不稳定。 我正在寻找一个能一键自动完成以下操作的插件：保留原始图层（完全可编辑，非破坏性，便于回滚） 将最终遮罩结果烘烤/平整成一个干净的黑白纹理贴图 创建一个新的空填充层，并自动将烘焙的遮罩纹理分配到遮罩通道 最终结果会是一个没有遮罩子节点的新图层，只使用单个纹理作为遮罩。这不仅提升了性能，也消除了处理复杂遮罩图时发生崩溃的风险。虽然手动变通方法（重复→组→平整组）有效，但非常重复且耗时。如果有一个简单的插件来自动化这个流程，解决常见的掩膜相关崩溃问题并简化工作流程，那将非常有帮助。

We have a custom text block used across 100+ pages in AEM Edge Delivery Services.Our block structure is based on ordered JSON fields, and recently we introduced a new field in the block. Because of this, all existing row indexes shifted by one, and we updated our JS/decorate() logic accordingly.However, after deployment: The updated JS expects the new field order. Existing pages still render plain.html in the old structure/order. The new field is missing in the rendered output. modelFields/children count still reflects the old structure. If we manually edit and re-save a page/block (even a minor change), the block gets regenerated correctly: modelFields gets updated children count becomes correct new field appears in the front So currently it looks like all existing pages would need manual re-authoring/re-saving.One additional complication in our setup: We cannot safely add new fields at the end either. Our tabs are structured like overview + common. The common tab append

Hi Adobe Community, Greetings! For a certain use case, we were exploring options to create calculated fields from events source table and map it to a profile type schema. Will this work?In the events source dataset, there are fields which says what is the account type of the user, whether its active or not (Active flag), Identifier, etc.What we wanted to build in AEP was to create flag/boolean fields for a particular user, accounting for each account type. For ex - A user can have multiple accounts, say Savings account, Spending account, tax saving account, high returns account. What we want to create is 4 fields for each user. So the schema would essentially have Identifier + 4 account type fields.  Logic of each field-Identifier: would be mapped to Identifier. Savings Active: if Account type = Savings account AND Active account = True, then Savings Active field turns true else remains false.  Spending Active: if Account type = Spending account AND Active account = True, then Spending

We’re currently evaluating an enterprise API migration strategy for an AEM Cloud implementation and wanted to get input from teams that already went through something similar.Historically, our downstream AEM services relied on a middleware layer that handled:response transformation, field normalization, validation mappings, and compatibility logic for consuming components.Now that we’re moving closer to direct enterprise API consumption, we’re debating whether it’s better to:Introduce a transformation/adaptor layer temporarily to preserve compatibility for existing AEM services/componentsORRefactor all consuming services directly against the new API contractMain concerns are:scalability, long-term maintainability, regression testing effort, performance overhead, and dependency coordination across multiple teams.Would be interested in hearing how other enterprise AEM Cloud teams approached this tradeoff in production environments.

I am trying to add aria-label to rte link plugin. I have added it but its getting stripped even after adding the value to the xss protection config. How to solve this.

We have a non-XDM compatible dataset enabled for upsert with a couple of fields of type Object[].rootNode.fieldName: Object[]rootNode.anotherFieldName: Object[]We want to be able to edit one of them at a time and to replace the whole list on that update operation, including emptying out the list. On the dataflow mappings we have that field mapped asupsert_array_replace(rootNode.fieldName) -> rootNode.fieldNameWe were able to see full list replacements where the profile attribute had [A, B] and we sent [C] and it worked correctly becoming just [C].Our issue is that we couldn't clean the field from [A. B] to [] by sending [] or null, or anything else we could think of on the HTTP merge-enabled call.How can we clean an attribute of type list in that case?

We are exporting a CJA dataset from AEP to Azure Data Lake Storage Gen2 using the destinations connections in AEP. We have connected the account through the initial setup. However, we are receiving an error for the export job. We have confirmed the folder and path do exist and the account has all rights necessary to create the export. The documentation states: Folder path: Enter the path to the destination folder that will host the exported files.” We aren’t sure if this is an absolute path or relative path, but tried both. Any ideas?Error Code: ACTBTC-2400-400Error Message: An error has occurred when exporting data to the destination. Unable to perform the data export with the parameters flowId=45f4d5d5-62fb-4407-8c87-806a66e76015 datasetId=69a9f4aa23235bf67317dd6e flowRunId=550339e9-dded-431d-a115-47e4ef53afc5. The error message returned by the destination is An unsupported operation has been performed. The path may not be correctly specified.  

If the user is in two user groups:high level of access - edit  low level - view Which one has the priority?