Multiple unique visitors(people) for single ECID in CJA

Hi ​@N_G . I think I see the problem here.
 

The People metric in CJA is a count of distinct Person IDs. This depends on which attribute was selected as the Person ID when the datasets were configured in the CJA connection.

In this case, it looks the top three ECIDs you highlighted are associated with multiple Person IDs. So you need to check the datasets in the connection and identify which actual attribute is being used as the Person ID.

If your intent was one ECID should equal one visitor, then the Person ID should ideally be set to the ECID.

One ECID can have multiple Person IDs when the same browser or a device is associated with different user identifiers, like when multiple users log in from the same browser.

I hope this helps.

Yes, my person ID is not set as ECID at the moment. Let me make the change and monitor the data.

Thanks Uday !