Workload Balancer Schedule / Date Issue

[MattWindsor]

Hi all,

I'm stumped on an issue with a user, but my gut tells me its a device setting rather than a Workfront issue. When the user view his WLB, his dates slip (each day  think) and roll into Saturday as shown below.

However when I look at is as me or logged in as him it looks like this:

His user profile was templated using a similar profile. Any ideas what causes the difference? i.e he only has Sunday greyed out but I have Saturday and Sunday and therefore the hours are balancing differently? He's using a Mac and we've tried it on two browsers with the same outcome.

Thanks

Matt

[Kurt_Jones]

Matt, have you looked at the user's schedule in his profile?  We have different schedules for users as we are global and holidays are different for various regions so that we have the right time-off days for folks.  

[MattWindsor]

Hi Kurt, yes, I checked that and compared it to a colleague who doesn't have the issue and they have the same settings  /schedules.

Thanks for the good idea though.

Matt

[skyehansen]

are you both in the same timezone?

[MattWindsor]

Hi Skye, no, we're in different time zones, but he's set up with the same settings as everyone else in his area, and I've not heard that anyone else has this problem.

When I log in as him, it looks fine as well. It's just his own view that seems affected.

Vey odd, I'll raise a support ticket to investigate.

Thanks!

[Madalyn_Destafney]

Seeing it's not user schedule or timezone in the profile based on other comments, have the user check their browser region/timezone settings. The due dates/times you see in task due dates is based on browser settings, not the Timezone setting in the user profile. When you log in as him, it would still look fine to you bc you're looking at it within your own timezone/browser settings, the 'log in as' doesn't take his settings into account.

[MattWindsor]

Hi Madalyn, I thought that as well but did some tests across different browsers and the issue is the same.

Thanks

Matt

[MattWindsor]

A update for anyone following this thread - initially we were told it only affected one user in the region hence why I though it could have been device or browser settings.

But last night I was told that it affects at least another three users, so it's more likely WF. I still can't crack it after testing time zone & schedule options, so I've raised a ticket for a support call. I'll update this thread with the result as I had not come across this one before.

Thanks for all your input
Matt

[KellieGardner]

Interesting. I would assume as the others did it's tied to schedules somehow. Maybe Project schedule vs user schedule. I always hesitate to use multiple schedules for this reason. It gets really tricky in some areas. 

Looking forward to hearing what support says. 

[MattWindsor]

Hi Kellie, I thought the same, but doing some live testing with the user still showed the same issue. It's such fun one. Call with support is later today.

Thanks
Matt