Why can't some people customise their home screen widgets?

[MattWindsor]

Hi, I'm trying to find the setting that allows the unlocking of the "Customise Widgets" button on the home screen. I have a user on a Reviewer license, where it's locked and I want them to be able to customise it.

Is the customise option default greyed out for particular licenses or access levels? As far as I know, we haven't restricted this int he set up.

Thanks

Matt

[KellieGardner]

Hi Matt - I think this might be a bug?

I just logged in as one of my reviewers and noticed that they can't customize the home area and it's not defaulting to the review widgets as explained in documentation. They have every widget pinned for them and this person has never actually logged in since they are a new user. 

Current license type	Default widgets
Plan	My Projects, Mentions, To-dos
Work	My Work, Mentions, To-dos
Review	My Work, Mentions
Request	My Projects, Awaiting My Approval
Contribute	My Work, Mentions
External	Awaiting My Approval

https://experienceleague.adobe.com/docs/workfront/using/basics/home/new-home/get-started-with-new-ho...

[MattWindsor]

Thanks Kellie, I've have a read of the EL page then raise a support ticket.

Matt

[MattWindsor · Accepted solution]

Hi Kellie, just to give you quick update. Adobe had switched it off...

Oh the joys! Have a good weekend, and thanks for your time.

[ConnorO2]

Will this be a message they send out to all Adobe Workfront users or at least Admins? I was caught off-guard by this with a new user today. They are having the same problem, I guess I should put in a support ticket as well?

[MattWindsor]

Unfortunately, they didn't mention anything about sending an announcement.

[MattWindsor]

I've just seen that support messaged me later on Friday to "confirm the homepage/widget is back to working as designed".

[KellieGardner]

Well this is fun! Thanks for the update.