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SOLVED

Why are the updates not showing all the updates?

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Level 4

In the general project update section, typically you can see all the updates linked to a task comment, document comment, etc. 

 

Now they are not showing - you have to go into documents to view a comment on a document. This is frustrating. It used to be this way and was updated, but now is reverted back??

1 Accepted Solution

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Correct answer by
Community Advisor

thanks! I submitted a case as well on my side, and they mentioned it is now a known issue, and should be showing up on the "known issues" page by tomorrow. 

https://experienceleague.adobe.com/docs/workfront-known-issues/issues/overview.html?lang=en 

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4 Replies

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Level 4

I just realized that comments on the initial request/issue also is not transferring to the project when converted. This is a huge issue. 

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Community Advisor

hi, are you in the new commenting experience? Can you flip that toggle back to the old commenting experience and see if anything new shows up? I would also suggest submitting a case to the Support desk (I just converted an issue to a project and it appears to send the comments over... so maybe it's just you?)

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Level 4

Yes - we are using the new commenting experience. I will submit a ticket. Thank you! 

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Correct answer by
Community Advisor

thanks! I submitted a case as well on my side, and they mentioned it is now a known issue, and should be showing up on the "known issues" page by tomorrow. 

https://experienceleague.adobe.com/docs/workfront-known-issues/issues/overview.html?lang=en