Expand my Community achievements bar.

Join us LIVE in San Francisco on November 14th for Experience Makers The Skill Exchange. Don't miss out on this free learning event!
SOLVED

Why are the updates not showing all the updates?

Avatar

Level 4

In the general project update section, typically you can see all the updates linked to a task comment, document comment, etc. 

 

Now they are not showing - you have to go into documents to view a comment on a document. This is frustrating. It used to be this way and was updated, but now is reverted back??

1 Accepted Solution

Avatar

Correct answer by
Community Advisor

thanks! I submitted a case as well on my side, and they mentioned it is now a known issue, and should be showing up on the "known issues" page by tomorrow. 

https://experienceleague.adobe.com/docs/workfront-known-issues/issues/overview.html?lang=en 

View solution in original post

4 Replies

Avatar

Level 4

I just realized that comments on the initial request/issue also is not transferring to the project when converted. This is a huge issue. 

Avatar

Community Advisor

hi, are you in the new commenting experience? Can you flip that toggle back to the old commenting experience and see if anything new shows up? I would also suggest submitting a case to the Support desk (I just converted an issue to a project and it appears to send the comments over... so maybe it's just you?)

Avatar

Level 4

Yes - we are using the new commenting experience. I will submit a ticket. Thank you! 

Avatar

Correct answer by
Community Advisor

thanks! I submitted a case as well on my side, and they mentioned it is now a known issue, and should be showing up on the "known issues" page by tomorrow. 

https://experienceleague.adobe.com/docs/workfront-known-issues/issues/overview.html?lang=en