All my users have said that they're not receiving emailed updates/annoucements/reports/etc. from Workfront. I've put a ticket in with Customer Support but curious if other people are having the same problems.
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Ugh. Thanks for verifying that it's not just us. This really couldn't have happened at a worse time. Our entire team are remote reporting due to the SARS-CoV-2 virus pandemic. We need those Updates now more than we normally would. John J. O'Sullivan Bristol-Myers Squibb
Good afternoon - We are also experiencing this, but it started just before noon this morning. It is showing in both the regular and the new experience. I have cleared my cache and cookies and logged in again, but that did not fix the issue. We are in Cluster 3. Julie Lang CRS Julie Lang
We're experiencing other weirdness in Chrome (e.g. The Updates not showing up on-screen thing, bulleted lists/numbered lists not showing bullets/numbers, etc.). But this is happening independent of whatever browser is being used. No emails are being sent by Workfront to users.
BTW: We're on Cluster 3. John J. O'Sullivan Bristol-Myers Squibb
Hello all, We are looking into this. Please contact support so we can do research. We know how important this is to all of our customers. Thank you, Kyna
Hello Everyone, Our Development Team believes that they have identified the cause and are working to resolve this ASAP. If you have opened a Support Case we will update you on progress there and I will work to update this thread with developments in this resolution as well. Thanks, Adam Millet
I just got a response from Customer Support. They want to look into our instance to see what isn't been sent...but nothing is being sent from our instance. (?) Are all support agents aligned on this issue? John J. O'Sullivan Bristol-Myers Squibb
John, Thank you for pointing this out. We are communicating this internally in real-time, so you just might have gotten through to someone before we had a chance to get them the update. We are looking for specific examples to provide to our Development Team so help resolve this quickly. Thank you so much for your patience and we will continue to work to ensure that our support agents are all asking for the same information so we can ensure that we resolve this issue. Adam Millet
I got a voice mail from WF a little earlier that indicated they were reverting some code that was pushed out that they believe caused this issue. It appears that this has fixed the problem for us (again CL01). Hoping it resolved it for others as well.
As Vic stated above our Development Team found that the cause for this was code that was released last night. We have reverted the change and emails are now being delivered. Adam Millet
Thanks Adam. We're still experiencing an issue with task notifications. (a task is setup on a project in planning, and when the project turns current, the task notification does not go to the user). Could this be related? This is new behavior.
