Hi Peter, I hope you got the original issue figured out, and definitely smart thinking on using a routing rule. Workfront operates on the assumption that a team will own a request, or a task, so we only allow you to assign a single team. If you assign a user as well, that user is assumed to be the owner instead, and the task or issue does not show up as work to be performed by the team any longer. I'll give an example from a few years ago, when we used Workfront as our support ticketing system (we needed to pull more granular info than we have built into WF and switched.) When you have a request come in from a customer, it's assigned to a support tier 1 team. That team gets a notification, and the first person available opens the request and clicks Work On it. Other members of the team can still see the request and work on it if they want, but it will not appear under team requests, as someone has taken ownership of that request. I hope this helps! Thanks, Dustin Martin Tier 2 Assigned Support Engineer Workfront