I was having an issue yesterday. I was trying to add a task to the very bottom of a bunch of projects. I would scroll down, click the "Add More Tasks" at the bottom of the page and enter my task info. All looked good until I refreshed the page, then the task would be somewhere in the middle of the project and I had to drag it back to the bottom. With 30+ projects to add this task to, it was a real pain... and I didn't even notice it on the 70+ projects I added it to before then, someone else found that and asked why I was adding this new task to the middle of the project! I was only adding 1 task to each project, so not sure what would have happened if I had been adding more. I need to submit a ticket for the above, but really needed to just get through those projects first.
We have 2 tickets in with support about issues: First one is when you drag a task from somewhere, it is not renumbering the task and predecessors like it used to do. We have to both refresh the page and do timeline recalculation and that still might not fix the predecessors numbering. Second one is when you insert a task somewhere in the project and then go back down to "add more tasks" at the bottom, the numbering is off and it renumbers inserted tasks. Example: I put in tasks 1-5. I insert a task in between 3 and 4. At first you get 1 - 6 like you'd expect. However, if I add a task to the bottom of the project my task list turns into 1, 2, 3, 7, 4, 5, 6. And if I add another task to the bottom it is 1, 2, 3, 8, 4, 5, 6. When I refresh the page, 8 moves to the bottom of the task list. Support is working on these issues and I'll post whenever those are fixed. Anthony Imgrund FCB
I a have ticket opened as well. This started happening on Thurs. I have sent screenshots and everything. Today, tech support wants to screen share with me to see what is happening. I don't even know if I can make it happen. Workfront just does it when it feels like doing it. Stephanie Lou Follett
If this doesn't get resolved, be sure to start an IDEA and share the link to the idea so we can all upvote! We have noticed some janky task stuff like this too but use a lot of head tasks in our projects so usually it's not a huge issue if the tasks under a head task get jumbled... BUT I"d be happy to upvote this idea unless it's just a bug WF needs to fix! Lori Meek
Hi everyone, I'd like to ask you to submit a ticket to support for any issues you see like this, and please be prepared to provide a list of steps you take to reproduce this issue, so we can confirm if it's related to an existing issue, or get it quickly escalated as a new potential defect. Thank you all! Dustin Martin Assigned Support Engineer Workfront
I just had this issue here. I was able to reproduce it/make it stop by ensuring the tasks were in task number order. In the past, no matter how your tasks were sorted, clicking the add new task button would add a task to the bottom of the list, now for some reason, it will add it somewhere in the middle if NOT sorted by task number(based on what I saw). If you DO sort by task number, the add new task button works as designed and adds a new task at the bottom of the list. This is definitely catching my users off guard as they are used to just relying on the add new task button to work a certain way. And, in very complex projects with lots of subtasks, tossing a new one in the middle can create a LOT of challenges to fix. Alison Wells, MBA Senior Business Analyst Corporate Information Systems Business Systems Group Community Administrative Support Building (CASB) 2530 Divisadero St, Fresno, CA 93721 Office: (559) 459-7008, Internal: x57008 Cell/Pager: (559) 287-6800 - WARNING/CONFIDENTIAL: - This email, including attachments, may contain information that is privileged, confidential, and/or exempt from disclosure under applicable law (including, but not limited to, protected health information). It is not intended for transmission to, or receipt by, any unauthorized persons. If the reader of this message is not the intended recipient you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you believe this email was sent to you in error, do not read it. Reply to the sender informing them of the error and then destroy all copies and attachments of the message from your system. Thank you.
Hi, Jennifer, Yes, we have patched fixes for the task order problems mentioned in this thread. If you see a problem with task orders now, can you please submit a ticket to support with more details so we can troubleshoot it further? Thanks! Lilit Lilit Mkrtchyan Workfront
Hi - there is still one issue that is pending (Case 24712 Lilit) where if the user uses the tab key to indent (instead of using the indent button), the numbering is gets messed up still. Not sure if this is what your users are doing, Jennifer. 🙂 Anthony Imgrund FCB
Hi I've had a couple of users report the same issue after attaching templates in that tasks appear on the wrong order, i.e. they are being swapped around. Is this also being looked into? Has anyone else experienced this? I have raised a ticket but this is still being investigated but sounds to me that it's connected to this issue.
Thanks Louise Louise Reynolds Premier Farnell Senior Global Marketing Workflow Specialist