Are you looking for a project manager or a system administrator?

Not sure if this will help you now but to stop this at our shop, we created an intake team (1 or 2 people) that would manage the queue and make assignments. Defeats the reason to have routing rules but you can have different intake teams for the different queue topics and then route to that team.

When adding a new task through the "WorkList" in the home area it would be useful for our business case to be able to simply type a user name and hit enter to input them into the box. The current functionality requires that we hit the down arrow and then hit enter.

Our company respects white space as part of our branding so the additional vertical lines are seen as unnecessary visual noise. Jennifer St. George

I will check on that, thanks Anthony! Jennifer St. George State Accident Insurance Fund Corporation

Count me in! I sent you an add contact through the App. Jennifer St. George State Accident Insurance Fund Corporation

Hi Lilit, Has the patch gone in? I have a user who is experiencing tasks jump around. Thanks! Jennifer St. George State Accident Insurance Fund Corporation

A .pdf would be very handy! Jennifer St. George State Accident Insurance Fund Corporation

Has anyone heard if this fix will be coming out anytime soon? Anthony mentioned 19.1 release but I think we're past that now and it's still happening.

Yes, they told me it is working as designed - alpha sort by task. Isn't that an odd way to think about working?