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Support Contact Info

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Level 1

Hi - What's the best way to contact support since it appears my login was not correctly migrated to the Experience League.  All of the help info says to contact your system admin / organization's primary support contact.  That's me.

 

I'm wondering if the hiccup resulted b/c I previously had an Adobe Experience League account (tied to the same email as my WF One account) based on prior and other Adobe products.

10 Replies

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Level 6

I'm no longer considered "support entitled" person as well. If not me, than who? 😀

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Level 1

We also lost our support entitlement. How do we request to have it back? Is this something currently being addressed?

 

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Level 10

In the top left corner of the support page is a dropdown with your company name. Try selecting that and choosing a different business entity. This mworked for me as our parent company is listed first but my company is under that.

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Level 6

In the morning, dropdown had just 1 position, but now I have 3 and switch made the trick. 

Thanks Randy!

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Level 3

Hi Randy, I'm not seeing the dropdown on the top left corner of the support page. Am I missing it?

JamesMa4_0-1659455300747.png

 

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Level 9
Level 9

Instead of navigating manually, try this link:
https://experienceleague.adobe.com/?support-tab=home#support

 

My colleague found that the dropdown magically appeared when using the above link as opposed to using the Support link in the global nav bar. 

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Level 3

Thanks, but that didn't work for me either. I just got off the line with customer support and they checked 2 things: 

1) whether my correct Adobe ID carried over (and it did)

2) whether my profile was "personal" or "company" (it should be company and mine was personal, plus I didn't have the option of changing it to company when logging in). They are working to correct this for me. This also explains why I didn't see the dropdown for company.

 

Hopefully this helps some others, though you probably will need to call customer support to resolve.