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Public/Non-WF Users Access to Submitting a Request

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Level 9

I believe this still is a limitation but we'd like to enable non-WF users to submit a request via a request queue. We aren't interested in provisioning each user as a stakeholder or auto-provisioning.

However, we would like to expand the functionality.

Has anyone figured out a workaround?

I know you can enable 'email requests' but the information doesn't make it into the custom form by that method.

For context purposes, I am exploring expanding this for our corporate compliance area who does receive communications from throughout the company that are not related to our marketing area.

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1 Reply

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Community Advisor

Church of Latter Day Saints gave a presentation one year at Leap showcasing how they used a website to get users to fill out a web form and then converted it to a project on the back end via API. If you have API support, you can probably do something similar here. There's also Fusion which would do a similar thing, maybe by watching a spreadsheet, or integrating with another app where they would fill out the form.