Projects not showing on a timecard

[JustinWa2]

I have a few users who don't see projects they're assigned to on their timecards and I can't figure out why.  Anyone else have that issue?

Thanks!

[Richard_Le_]

Hi Justin,

Have you checked that the work that is assigned to these users is within the date range of the timesheet? i.e., planned start/completion date falls within the timesheet date range?

Best Regards,

Rich. 

[JustinWa2]

Hi Rich,

Thanks for the response!  Yes, the dates fall correctly to show on the timesheet and the projects status' are current. The weirder thing is that it will show once my users go and add hours through the task they're assigned, but not before.

J

[Richard_Le_]

Hmm, ok.

One other thing I can think of . . . . 

Are the affected tasks successors to other tasks (i.e., have predecessors) that are delayed or have not started? I seem to recall coming across a similar issue in the past and it was due to the projected start dates of those tasks not falling within the timesheet window. The projected start date of a task will shift out if it's dependent tasks have not been completed on time.

I would double check the projected dates of the tasks that are impacted and see if they fall in the timesheet window. 

Best Regards,

Rich.

[Kundanism]

@JustinWa2 

Check the project status too.

[JustinWa2]

Thanks!  Project status is one of the first things I check and every project has been current.  I can get the projects to show on the timesheet if my users add hours to the project through the task, but not before.

[Kundanism]

@JustinWa2  May be time to call Workfront support, and I would request you, please share the reason about this situation. Have a nice day and good weekend.

[DeniseMoore]

Within the "timesheet and hour preferences" what are your pre-populated fields set to? I'm guessing that the work is not falling within the preset windows. Double check that the planned dates of the work falls within the window that these fields are set to and that the timesheet the user is on is within this window as well. I've included a snip it of that section of the preference area as an example of ours (we don't allow time to be logged to completed items and we don't use projected dates, so we have those turned off completely). So, when our timesheets are created weekly and/or when a work item is assigned to a user that has a planned date that's within the two week window (and within a project that is not dead/complete), they auto populate onto their timesheet. Hope this helps.

[KellieGardner]

Hi Justin -

These are the things I would check:

• Project Status - must be current 
• Task Predecessors (ready to start??)
• Task Status - make sure task isn't complete and if it is complete you allow users to log time on completed objects
• The object is assigned to the user and not a team or job role
• The maximum number of items displayed in a timesheet is 45.

Workfront support can also look into your specific use case inside your instance, if needed to help you troubleshoot why it's not populating.