I tested a reply to that same test to those 2 people and didn’t tag them in my reply. They both got the notification.
@Adam Millet‚ , I opened Case Number 00199384. It seems that if a user is directly tagged in an update they receive the notifications, however, unless they are also directly tagged in subsequent replies to that thread - they are not notified.
[https://one.workfront.com/ncsphoto/-xMfqrb8c5rM2WCfouQo7VzePIGhoJEN3R90ACp3AoTJeVqdpPl4WhpHERcwETcb?fromEmail=1]
Christina Jarosz (Customer)
@Adam Millet (Workfront, Inc.)‚ , I opened Case Number 00199384.
It seems that if a user is directly tagged in an update they receive the notifications, however, unless they are also directly tagged in subsequent replies to that thread - they are not notified.
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All Discussions — Christina Jarosz (Customer) asked a question.
Friday, April 3, 2020 6:34 AM
Notification Settings - is this a change?
I've been researching the notification settings since we had an user issue yesterday. Here's the scenario:
Suzanne posts an update in a project she does not own. She does not 'tag' anyone with the "@" but she does populate the 'notify' box with Gina Smith and one other. Gina is also not the project owner.
Is Gina supposed to get the notification or is she not? Previously, Gina received the email notification in either of those scenarios.
Now, Gina is NOT getting the email notification if she's only in the notify box. So, if she is not tagged in the comment itself with an "@" she's not receiving the email notification of the comment.
Previously - Gina received the email notification when she was tagged AND when she was in the notify box.
Now - Gina receives the email notification ONLY when she is tagged - not when she is only in the notify thread.
FYI - we have all communication settings enabled.
I'm trying to determine if this is a user issue or something changed and we need to notify our users of the impact.
[https://one.workfront.com/ncsphoto/-xMfqrb8c5rM2WCfouQo7VzePIGhoJEN3R90ACp3AoTJeVqdpPl4WhpHERcwETcb?fromEmail=1]
Christina Jarosz (Customer)
@Adam Millet (Workfront, Inc.)‚ , I opened Case Number 00199384.
It seems that if a user is directly tagged in an update they receive the notifications, however, unless they are also directly tagged in subsequent replies to that thread - they are not notified.
Friday, April 3, 2020 10:31 AM
You're receiving emails when someone "Comments after me."
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