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AdamMi
AdamMi
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Re: Active users (all license levels) are suddenly getting the message "You are running this report with the access rights of a user who has been deactivated. Update your Report Settings to include an active user." How do I correct this? - Workfront 03-09-2020
Hey Betty,This error is being caused by the report being run with the access rights of a deactivated user. This article should help you resolve the issue.

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Re: Is Preview environment only Classic now? - Workfront 21-08-2020
John,Thanks for bringing this to our attention. I have opened a Support Case for this on your behalf. Please keep an eye out for an email about this issue. If anyone else is seeing this same behavior please open a Support Case and we can take a look at it.

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Re: Deleting Update Comments - has this option been taken away? - Workfront 19-08-2020
Maria,I've submitted a case on your behalf. On the case I asked for some additional information that will help us to better troubleshoot this issue.Thanks again

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Re: Deleting Update Comments - has this option been taken away? - Workfront 19-08-2020
Hello Maria,This has actually always been locked down so that only the user who created the comment would be able to delete it, even at the system admin level. More information on this can be found in this article under the 'Delete an update or reply' heading. If the user who made the comment is not able to delete the comment and their access level allows them to, then please open a support case and we can take a closer look at this.Hope this helps explain the behavior.

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Re: A couple of my users are running into a issue in the documents section. When they open the summary section, the document grey's out but they aren't able to scroll down or choose the icons to get to updates, approvals, etc. It's like it frozen. Help? - Workfront 17-08-2020
Hello Kathleen,This appears to be tied to browser cache. We had one other report of this happening and clearing cache and cookies resolved the issue. Will you please have your users seeing this behavior clear their cache and cookies if they are still seeing this behavior today? If this behavior persists please open a Support Case and we can take a closer look at this.

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Re: OR condition on report prompts? - Workfront 06-08-2020
Ok, now I understand better the scenario. There is not going to be a way to do an OR with the prompts so that the user will be able to enter the name of the team OR assigned user. This is only going to be possible through a custom prompt where the values for the fields are static, like my example above. I am not sure of the end goal of the report but if the report is being utilized for users to find work that apply to them it may be possible to utilize wildcards in the filter of the report to ac...

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Re: OR condition on report prompts? - Workfront 05-08-2020
Hello All, This is possible. Below is an example to pull in all tasks and issues that are in the status of NEW on an Assignment Report. I also created a video of how I create prompts easily. https://drop.workfront.com/o0u8kkqE opTask:status=NEW&opTask:status_Mod=in&OR:1:task:status=NEW&OR:1:task:status_Mod=inHope this helps.

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Re: Each user has their settings set to a instantly email them for a Document Upload for a project they are on. When a user uploads a document, some users receive the email, other's don't. What could cause this inconsistency. - Workfront 17-07-2020
Laura, Thanks for raising this issue, I've submitted a case on your behalf. We would like to take a closer look at this behavior. You should receive an email with this case information. Could you please provide following information to help us better troubleshoot this. Link to a project where a notification was triggered to some users but not all.Name of a user who did not receive the notification but should have.Thanks,

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Re: Home screen not populating - Workfront 09-07-2020
Jason, Thanks for raising this issue, I"ve submitted a case on your behalf for this. The other reports of this were fixed back in February. You will see an email for this newly created Support Case. Please provide the following information. -1 or 2 users seeing the behavior -a screenshot of what you are seeing This will help us to diagnose the issue. Thanks,

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Re: Request Backlog - Order not sticking - Workfront 18-06-2020
Hello Frank and Amy, There was actually a fix for this released in last nights patch. If you are still seeing this behavior please open a case with Workfront Support and we can take a look at this with you.

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