New Workfront Home Page - Please Fix Before Forcing it on US!

[ShannonAn1]

Is there anyone I can speak to about the forced roll out of the new Workfront Home Page that is coming? 

Please, please do not remove the functionality of the current Worklist.  It is necessary for any project manager that is properly using Workfront to do their job.  It is a simple listing of tasks and proofs that are in chrono order BY DEADLINE.  Late items are red.  The new page has this separated, so harder to cross check tasks to proofs to see what is missing. 

The Awaiting my Approval is not even usable.  It lists items in order of date added,  not by DEADLINE.  Who cares when they were added?  This is insane. To see when each item is due so I know what to work on, I have to click on each one, open proof (which takes forever), then click on Workflow.  So instead of using my eyeballs and reading deadlines in the Worklist, I have multiple clicks.  And when I open the proofs from Awaiting My Approval sometimes they open, sometimes the Overview page opens, sometimes I get an error.  (people are going to be angry!) What currently takes seconds to use now takes a very long time.  Huge step backwards.

If you MUST force this on your customers, please add a widget that is the exact same view as current Worklist. Begging!  At least this will keep current power users happy. 

[ChristinaJay]

This. So much this.

When we were told to move from Classic to the 'New Home Experience' we had months - actually I think it was almost two years. 

Doing this in 6-8 weeks while the workspace is un-usable for most is insane. 

@ShannonAn1 I would suggest you build out a dashboard that follows the same logic/functionality as the current worklist. At least you'll have something that works. 

[ShannonAn1]

I don't have any knowledge or admin rights to build a custom dashboard.  One of many users in a corp.  I am at the mercy of the existing widgets.  If they would just make the current Worklist a widget, then problem solved.  Would avoid everyone making custom workarounds.  If anyone has something they can share or a how to, please share!

Bottom line....Why aggravate the client by removing functionality that works.  It makes no sense to post proofs in order of when added. Should be in order of deadline with deadline shown so we know at a glance what to work on. I typically have over 200 jobs rolling at. one time and 3 proof rounds each.  So we are talking ~600 proofs in action.  I will no longer be able to see what is late, what is due today, what is due out in future for planning, etc. without opening each one and making notes.

[AmyYo1]

@jerflo Can Workfront begin offering some solutions to the real problems that admins are seeing? What Proof reporting options can be shared to help stopgap missing functionality? 

[AmyYo1]

Following - see additional conversation here - https://experienceleaguecommunities.adobe.com/t5/workfront-questions/new-home-peer-support-best-prac...

[ShannonAn1]

We have someone working on a dashboard to replicate the legacy Worklist.  Not having any success.  

[ChristinaJay]

We had trouble with the existing worklist and its limits, so we have always used as dashboard. it's had some revisions over the years but here's the basic version of it. Happy to share any lessons if it helps you getting any further. 

[jerflo]

Thank you for your feedback. We have a much-improved Worklist, called Priorities, that will be launched alongside the deprecation of legacy Home. It has been designed to address many of the concerns you've mentioned, with features like an enhanced details page and a contextual side summary for a quick overview of essential information. Your detailed feedback is incredibly helpful as it highlights what's most important to you and your users.  

[ShannonAn1]

Why would you go live without giving us time to test drive the new Worklist "Priorities".  Why not push go live out at least a month so everyone can acclimate and learn new view?  Production is going to dive for us.  Deadlines will be at risk.  Product launches will be at risk.  Proof routing functionality and current Worklist are the two reasons we use Workfront.

Please push Priorities live to test site before you kill the legacy Worklist.  Begging for our whole team.  Again, why antagonize your clients and make their work harder?

[jerflo]

We did an alpha over this past summer with several customers who got to help build the streamlined worklist with us and provide feedback. Once Priorities (streamlined worklist) passes QA, we plan to release it to Preview as early as we can.  This will give you (and others) the opportunity to explore and get familiar with it before the official launch.  

[ShannonAn1]

Note that those that are legacy Worklist users and clicked the "X" in your banner at top of page about New Home ages ago are not even seeing the 10/17/24 deadline for the cut over.  They have no idea it is coming.  You may want to push a new banner out.  Had a convo in a meeting with 10+ users and they had no idea legacy was going to be killed 10/17.

[JenL-LAZ]

I'm looking forward to seeing this new Priorities widget/worklist – thank you for the heads up. Echoing ShannonAn1, I would love it if the Legacy Home deprecation could be pushed back to give users more time to get accustomed to this. We've had access to the New Home for many months, but it's not ideal to only have a few weeks to live with Priorities before the Legacy Home is gone.

[CBuckwal]

Is there any documentation on the new Priorities worklist? Maybe I missed it, but I don't see anything about the new Priorities worklist on the Q4 release page. When will Priorities be available in Preview?

[Kiersten_K]

The latest I heard was the documentation was still in progress. 

https://experienceleaguecommunities.adobe.com/t5/workfront-discussions/event-follow-up-skill-exchang...

[jerflo]

Here's the documentation for Priorities.  

Release Notes

• Q4 Release Overview
• Priorities release note and demo video

Help Documentation

• Get Started with Priorities
• Move From Legacy Home to Priorities

[Kiersten_K]

Thanks for providing @jerflo. I am excited to see this in Preview this week!

I am curious about a few things after looking at the demo video of Priorities. 

Will Admins be able to customize what columns are available for users?

I would like to add custom fields for several key elements our teams rely on when working through project tasks.

Are Admins able to hide using the Priorities option from New Home in layout templates? Can we hide this in the waffle menu?

Our users are still adjusting to the New Home over the past few months, and adding this feature might cause further confusion. Two weeks is not enough time for me to familiarize myself with this tool and then communicate its benefits and functionalities to the affected users.

[jerflo]

Will Admins be able to customize what columns are available for users?
On roadmap. 

Are Admins able to hide using the Priorities option from New Home in layout templates? Can we hide this in the waffle menu?
Yes, you will be able to disable Priorities via System > Preferences > General Preferences. 

[Kiersten_K]

Awesome! Thank you, @jerflo! 

[AmyYo1]

What is the timing around being able to disable Priorities, if desired? Assuming it can be turned back on for all when we choose is that correct, @jerflo 

[jerflo]

You should be able to disable Priorities around the same time as the release to production on October 17th.  Yes, it can be turned back on for everyone whenever you'd like. 

[AmyYo1]

Thank you. @jerflo I'm reviewing documentation/video on the Priorities list now. 

I don't know if you want to keep receiving feedback on this chain, or if you could start a discussion in which you capture all questions prior to rollout? Or maybe that's something that will be hosted here by an Adobe rep after Oct. 17 to capture collective questions. 

Initial thoughts, in addition to echoing lack of ability to customize up front as Kiersten asked:

 - Please provide an exact date ASAP on when we can turn off Priorities prior to full roll out, so I can make that decision for my group ahead of Oct. 17. 
- Can you give at least a general idea of what coming soon for the calendar view and customization options will arrive? It would be helpful to understand if we're talking about 3-4 weeks vs. 3 - 4 months, at least for testing and training in preview. 
- In our processes/use of Workfront, we do not upload documents directly to tasks, we upload them to projects. Having a quick upload button in the quick updates area in Priorities is extremely confusing for my team. Can I turn this off, or will I have the ability to eventually? 
- Quick links is just a collection of potentially helpful hyperlinks to other relevant places/spaces, is that right? 
- It looks like the filters on Priorities tasks is reverting back to a more limited set of filters, similar to the legacy work list, which is mentioned briefly in the video. Will it remain limited/like this? As compared to a more wide ranging set of filters that appears in the My Tasks widget in the New Home (based on access provided to the filters?)
- May have missed this, but is the Start Date and Due Date on Priorities based on projected or planned dates?