New Versions in Proofs not working

[TracyPa2]

Is anyone else having an issue today when trying to add a new version to a proof.

We just get the blue progress bar forever and the info to fill out for the proof approval never populates.

It's happening with all of our users.

[MirandaRa1]

Yes - affecting us today!!!

[SusanBo]

Has this been reported? We are having the same issue

[TracyPa2]

I had not reported it as I wasn't sure if it was our network server or WF.

I'll confirm that it is still not working an make a service call if it isn't fixed.

[SusanBo]

Great - I'll do the same as well.

[AdamMi]

Hello All,

This is something that we are currently working on a fix for. This is a top priority of our team.

A workaround is available: Navigate to Account settings in the Proof account. Find the "Proof Defaults" section and change the "Deadline" to "-".

If you have any additional concerns, please contact support.

[TracyPa2]

Mine is already set at - for deadline and still isn't working.

[SusanBo]

Likewise

[AdamMi]

Will you please provide this information on your support case and we can help to take a look at this?

[SusanBo]

certainly

[MirandaRa1]

we have an case raised for the same thing.....00204224

Proof Not Loading

[BrandonHa]

Also experiencing this issue

[TracyPa2]

They showed me if I go in to the Proofing workflow and clear the due date on the original proof i am able to add a new version. This did work and they are working on a permanent fix.

[JillAc]

I just submitted a ticket too.

[BrandonHa]

@Tracy Parmeter‚ that worked for me. Good to know there's a temporary work around! Thank you!

[JillAc]

It works if you switch back to classic.