Kickstart Timeouts

[BillPi]

Hello all, I have several teams in our instance of Workfront that import issues via kickstarts. Most of the time, the file times out and causes duplicate issues to be entered and I have to go into the project and manually delete them. Is anyone else experiencing this problem? The spreadsheets usually have 250-500 rows of data, and I wait a good 5+ minutes on the import page but no error message pops up when this occurs. Bill Pitcher Sequential Technology International

[AndrewBe3]

Hi Bill, This is surprising to hear since your files don't have an outrageous number of rows. Are there many custom data fields for all the issues? I would try splitting the import file into smaller sets to prevent the timeout. Andrew Beard - LeapPoint Senior Associate LeapPoint Herndon VA