Short of it -- was able to edit the Planned Hours field, in a submitted Request's Details Overview section, for a Request not in New - pending status. As of this morning, I cannot. Unsure if this is affecting others. I have input a ticket.
Long of it - I (sys admin, supposedly full rights) have been doing this successfully for years as the auto-duration puts in the full workday hours for that duration which is inaccurate for ALL of our Requests. We have multiple queues - some that are worked as requests and some that get converted to Projects once approved. To ensure we're not over allocating time to staff (users, roles or teams) it is critical that we are able to change this. In fact, I believe it has even been recommended to be by both prior consultant and within one or more of the many webinars I very gratefully attend. For the requests that will become Projects, I change the status to awaiting feedback - edit assignment, planned hours, and clean up custom fields as needed or add additional color to the description, save and put the status back so that it can route for approvals. As of today, this process and purpose (including resource allocation and reporting) have been thwarted.
