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Error: Something went wrong while pinning

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Level 1

I have a user that cannot pin project pages to her top bar. When she tries, she gets a notification: 

Error

Something went wrong while pinning. Please contact Workfront so we can fix this.

 

I see Workfront tried to fix this in a maintenance update in 2021. Is there something I can implement to fix this?

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Community Advisor

hi, you haven't really mentioned anything you and your user have tried. For example, has the user tried clearing cache and cookies? Have you tried logging in as the user to see if you can replicate the issue? Have you tried resetting the user profile? If after all this you still see a problem, I recommend submitting a helpdesk ticket.