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Workfront Error 500-006

Forum|Forum|2 months ago
October 29, 2025
1 reply
414 views

I got this message when trying to log onto my Workfront dashboard:

Error 500-006

The page isn't loading correctly. Please check your login and try again. If you continue to get this message, contact customer care and reference: EIM Instance Id 002e0042-b4f4-11f0-9e9b-ebb14ea46d7f

Does anyone have any idea how to resolve this?

Thank you.

Workfront

Best answer by DeniseMoore

It is a known issue that you can see on the status site.

Here's the latest update I received...

Oct 29, 2025 1:18 PM (UTC-5)
Impact severity: Major
Impact scope: Some customers are impacted.
Services impacted: Fusion(Fusion Designer), Workfront Application(Workfront Frame.io Bridge, Redrock, Asset Approvals), Workfront Integrations(Workfront Adobe CC Plugins API)
Impact update: An update on this issue has been posted as follows -

Adobe customers globally may be experiencing disruption when attempting to access Adobe cloud services due to an issue with our third-party cloud infrastructure provider impacting connectivity and availability. Our provider is implementing recovery measures, and the Adobe engineering teams are taking additional actions to mitigate potential downstream effects. We are actively investigating and monitoring this issue and will provide updates as soon as they become available.

DeniseMooreAccepted solution

It is a known issue that you can see on the status site.

Here's the latest update I received...

Oct 29, 2025 1:18 PM (UTC-5)
Impact severity: Major
Impact scope: Some customers are impacted.
Services impacted: Fusion(Fusion Designer), Workfront Application(Workfront Frame.io Bridge, Redrock, Asset Approvals), Workfront Integrations(Workfront Adobe CC Plugins API)
Impact update: An update on this issue has been posted as follows -

Adobe customers globally may be experiencing disruption when attempting to access Adobe cloud services due to an issue with our third-party cloud infrastructure provider impacting connectivity and availability. Our provider is implementing recovery measures, and the Adobe engineering teams are taking additional actions to mitigate potential downstream effects. We are actively investigating and monitoring this issue and will provide updates as soon as they become available.

E

EricWi16Author

Got it.

Thanks for the update!

Where did you get that update?

DeniseMoore

I have subscribed to Adobe Workfront System Status updates. And, I submitted a support ticket to be kept updated as well.

I just received the following update...
I wanted to provide you with an update regarding the ongoing outage. Our team is actively working to resolve the issue.
Please be aware that there is a major Current Service Outage (CSO) impacting services that use Azure CDN or Azure Front Door. This may cause disruptions or limited access to certain services.
You can track the latest updates on the Azure status page here:
https://azure.status.microsoft/en-us/status

We appreciate your patience and understanding while this issue is being addressed.

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