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Custom Reminder Notification emails for issues/requests

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Level 5

Hi! I looked in the documentation and couldn't find anything so I thought I'd try asking all of you smart people. I'm having problems with 2 aspects of custom reminder emails on issues.

  1. I'm setting up some custom reminder emails for issues and in testing, it seems that I can't get it to send the notification to users if the issue is still assigned to a team rather than an individual. I only want the email to go to the objects assignees (ie the whole assigned team) and Primary Contact, not the whole project team. Is this something that is working for you and I need to put a ticket in or is it just the way WF works?
  2. I can't seem to figure out how to select the email reminder at the template or queue level for issues. Surely they don't have to be set manually, after entry, for each issue.

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