Hi Maggie: Someone who originally started the wF for our marketing team prior to me joining set it as a issues which like you I am Confuse as to why they did that it makes no sense to me at all. I am on the same boat as you to create an intake form and have the Request comes through there. If it's just a one off project convert that request to a task and if it's a request that has several deliverables convert it to a project with a schedule that has several tasks tied to it until all the deliverables are done. Thanks, Tammy Sent from my iPhone On May 20, 2016, at 2:36 PM, Maggie Talierco > wrote: Hi Tammy! I am not cleared on why you would create task as an issue. might be little confusing. From what you described your process, maybe this process might help you get some direction. The request submit a request using a custom intake form that you created. That entry intake will serve as an "issue" when comes to you (PM) PM takes on that issue and convert the issue to a project or task depending on the scale of the request. Within your project, there are different tasks depending on the type of request by using your templates. The PM assigns to the contributors (designer, developer, etc.) and completes the project. Once the PM completes the project, the "issue" from the original request will automatically set to "resolved" status. you can set different program or portofolio depending on your company function. hope this helps. -----End Original Message-----