Creating Users in Workfront instead of Console

[MattWindsor]

Hi,

My organisation has recently migrated to the Admin Console for managing users. We added 4 external requestors to WF and when I checked these in the console, their ID type's were Federated. We have not federated them and I assumed they would be assigned as Adobe ID types.

I'm waiting to hear back from the clients if they have access but want to understand this better.

Is there a better process to follow to make sure they are Adobe ID's?

Thanks
Matt

[ChrisStephens · Accepted solution]

If they came in as federated, then more than likely they already have existing accounts that are federated in their own Adobe Admin console, I'm pretty sure.

As far as forcing an Adobe ID, I'm not sure of a way, maybe someone else can chime in on that.

[skyehansen]

I feel this way as well. We just added a bunch of adobe people to our admin console, and the majority of them came in federated.

[MattWindsor]

That makes sense and so far they haven't come back with errors so assume it works. And if that's happening to others, then it must be normal.

Thanks
Matt

[_Manish_Singh]

We work with third-party contractors who are typically present in our Microsoft Azure. They usually show up as Federated in the console.

[MattWindsor]

Yes, we have the same when we add them to Azure, but in these cases they are brand new contacts to us and only in WF.

[Tvasilovic]

As everyone else has said, the users have a registered email address with a Federated account. What this does then is it ties all the environments they have been granted access to together and they are able to "jump" back-and-forth between environments from one account via the Adobe tool bar.  In the upper right corner of you page you have the new-ish adobe menu bar items with (from Right to Left) your user icon, the Adobe menu to select Adobe apps, the notifications bell, the question mark for support, the AI assistant, and then your environment selector. If you have permission to multiple environments you will have them here in a drop down menu! So these users will have maybe their home company Workfront account and then your company's Workfront environment here. (At least that's how it was explained to me, I have not seen it myself as I only have my company's environment, but it does allow me to move between production, sandbox, and preview from here)

[MattWindsor]

Thanks - yes that's how it works for me also. I have no idea if my clients can see that as they've unhelpfully gone quiet, but I'll assume they have.

Thanks
Matt