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Creating a new user- external worker having problems

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Level 4

Hello,

 

Does anyone know what this means? I've tried to onboard a user who is from a different company and they keep getting this message.

 

Has anyone faced this or know tenant first means?

 

Screenshot attached

3 Replies

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Level 7

To me this reads like the user is not set up in your SSO and does not have the authority to access the Workfront application.

I have our environment configured so that our external users are exempt from having to use SSO, this can be configured individually for each user in the user config - Only Allow SAML 2.0 Authentication

For external users I have this option turned off.  People using this method to login will need to set and remember their own individual unique passwords and there is likewise a mechanism to reset a user's password in their config.

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Level 4

The user doesn't have SAML 2.0 on, he logs in via his own password 

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Community Advisor

It looks like the user is being defaulted to an SSO type login area. You can try having the user go to a URL with login at the back to try and bypass any SSO provisions.

 

yourcompanyname.my.workfront.com/login