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Creating a new user- external worker having problems


Level 4



Does anyone know what this means? I've tried to onboard a user who is from a different company and they keep getting this message.


Has anyone faced this or know tenant first means?


Screenshot attached

3 Replies


Level 7

To me this reads like the user is not set up in your SSO and does not have the authority to access the Workfront application.

I have our environment configured so that our external users are exempt from having to use SSO, this can be configured individually for each user in the user config - Only Allow SAML 2.0 Authentication

For external users I have this option turned off.  People using this method to login will need to set and remember their own individual unique passwords and there is likewise a mechanism to reset a user's password in their config.


Level 4

The user doesn't have SAML 2.0 on, he logs in via his own password 


Community Advisor

It looks like the user is being defaulted to an SSO type login area. You can try having the user go to a URL with login at the back to try and bypass any SSO provisions.