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SOLVED

Can't Save Email Notification Templates

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Level 3

I'm trying to setup a few Reminder notifications with custom HTML email templates. I can get the notifications setup and assigned to that tasks, but when I try to create an email template, I cannot save it. I click the save button but nothing happens. Anybody else had this issue? Anybody have a fix?

1 Accepted Solution

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Correct answer by
Community Advisor

Sharing the update I just received from support 

On Tue, Jan 31, 2023 at 10:45 AM Customer Support <customersupport@workfront.com> wrote:

The fix for this issue is set to be released with our patch this week. By Thursday, you should be able to edit email templates again. 

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5 Replies

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Community Advisor

Hi Mark, I'm in Chrome and I'm not experiencing this. Sounds weird to ask but have you cleared your cache in a while? Sometimes that solves things for me in WF that I wouldn't think are related to caching. If still not working I'd submit a WF support ticket. Try in another browser and see if working for you there too to see if it's browser specific.

If this helped you, please mark correct to help others : )

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Community Advisor

I actually have an open support ticket on this specific issue. The last update I received on 1/24/2023 was this, "We've worked up a fix for this issue and the fix is currently going through our QA process. That process typically takes a week or two, and once it passes QA, we will be able to release the fix. As soon as I have an official release date, I will let you know." 

 

So, this should be fixed soon 

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Correct answer by
Community Advisor

Sharing the update I just received from support 

On Tue, Jan 31, 2023 at 10:45 AM Customer Support <customersupport@workfront.com> wrote:

The fix for this issue is set to be released with our patch this week. By Thursday, you should be able to edit email templates again. 

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Level 3

Thanks for the update. Glad I wasn't going crazy and someone else experienced it.

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Level 3

Thank you!  I was just about to submit a ticket for this issue myself.