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Remove or option Users info popup on mouse over

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Level 2

7/13/23

Description - Just moving the pointer over a User's name link causes their contact info to popup

Why is this feature important to you - Even when not intended (almost always), it pops up and prevents any further interaction until closed (X click)

How would you like the feature to work - Remove auto pop up unless name is clicked on, or at least provide the option to do so.

Current Behaviour - This behaviour is quite disruptive and often interferes with the user's intended actions.

24 Comments

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I agree! My clients complain about this all the time and it's so frustrating. If I want to see the employee information I'll click on their name.

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I've been meaning to report this to support as a user experience snafu. It's disorienting because sometimes I've already scrolled alway from the popup and therefore can't figure out why buttons won't respond when I click. At minimum, allow the popup to close when clicking off the popup or when you scroll so far that the popup is no longer visible.

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Strongly agree. The popup will appear when my cursor happens to grazes a user's profile pic, and it will lock up Workfront until it is found and closed. I find it to be an extremely unhelpful feature. 

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Level 3

9/26/23

Hi @jon_chen ,

 

Hope you're doing well. I just wanted to thank you for looking into my post. Any chance of this getting addressed?

 

Thanks!

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Community Advisor

9/28/23

@jon_chen This has been driving people nuts (including myself) for years. It only has 36 Likes but I know many more feel this pain haha. Any insight if this could be something pushed to the product team?