Ability to hide / deactivate Queue Topics and Topic Groups

[#1]

Description - Add a toggle switch to queue topics that allows deactivation of the topic.

Why is this feature important to you - When we need to revise a queue by way of omitting a topic, we have two options: delete the topic, which deletes the associated data, or rebuild the queue. A deactivation switch for topics would make queue administration much simpler and efficient. Additionally, it would bring the functionality in parity with many other objects in Workfront.

How would you like the feature to work - Similar to many other objects in Workfront, there would be a simple toggle switch to deactivate a topic. This would hide the topic from general view, but retain detail.

Current Behaviour - We cannot deactivate topics.

[#2]

@Lyndsy-Denk Thank you for creating a new idea. The older has been merged!

[#3]

@William--  Can you provide more information on how I would enter this on the custom form? I'm just getting into calculations and want to ensure I update it correctly. Thanks,

[#4]

Hi everyone,

We are working now on our new Requesting service that will replace the current legacy requests. We expect topics and topic groups to be supported in the new intake service in Q3. We will make sure to consider this feature in scope of the new topics and topic groups.

Thanks for the idea!

[#5]

@jon_chen  Any update on this idea.

Regards,

Kundan

[#6]

Hi @Kundanism, thanks for your response. The Adobe Workfront product team reviews ideas bi-annually. Following this cadence, our next review cycle will likely be in the May-June timeframe. I will be sure to make a post during that time and will instruct PMs to update to their respective ideas.

Let me know if you have any questions, I appreciate your continued interest in this product suggestion!

[#7]

If you’re still interested, I’d really like to revive this idea because it’s something that is sorely needed. Please consider liking the related post so we can get some more attention on it: Ability to Deactivate Queue Topic / Retire Queue Topic  

[#8]

Hi everyone, as previously mentioned we are working on a new request service that will replace the current requests system at some point in the future. We are considering considering not including topics and topic groups in the new system but rather represent each topic as a separate request form or representing each topic as a section in the request form, where you can apply skip display logics and control sharing settings for each section.

As we hear from many customers, topics are pretty limiting and new intake service aims to move away from this idea but instead allow you to build routings, conversion object creation automatically based on a pre-defined rules (like Fusion but native).

I am curious to get your feedback on this and happy to chat more around this topic.

[#9]

@KhachaturSe 

For the new request system, what would happen to the data that is currently in Workfront for the topics and topic groups for long time users of the system? We only have a few request queues for Admin needs for various tools and we heavily use the topic groups for reporting to quickly see the work broken out month over month. Will a migration plan be provided to customers for data if current objects go away in the system? 

[#10]

@KierstenKollins yes, we will not ask you to move to the new service completely until we have the migration plan. Historical data will not be lost, but you would create new request forms and submit requests through the new service.

[#11]

@KhachaturSe It's great news to hear that this idea might be moving forward. The more smooth the transition the better (of course), but your description of the effects strikes me as reasonable. My priorities would be, as @KierstenKollins implied:

1. Retention of historical data.
2. The continued ability to route and assign approvals based on what requestors select.