Note (comment) successfully created by Fusion but not visible in Workfront – Why

[ab_cdef]

Hi,

I’m hitting a wall with this one. I’m trying to use Fusion to add a comment (note) to a task. The Fusion scenario runs successfully, and I can even query the NOTE record type and see the entry there. But for some reason, the comment doesn’t show up in the Workfront UI- when I click into the task and go to the Updates tab, there’s nothing there.

Any idea why that might be? I made sure to set isPrivate to false, but still no luck!

[KristenS_WF]

If you're trying to add a comment (and not update an existing comment), I think you need to use a Create a record module.

This works for me (it's for adding a note to a project, but it's the same idea).

[ab_cdef]

This is great. Thanks @KristenS_WF 

With the help of Solved: Posting rich text note via API - Adobe Experience League Community - 606542 and your response and screenshot, I was able to successfully add a new comment in the Updates section at the project level.

Just a note to say I'm still having trouble posting a comment at the task level. I keep getting the error [422] refObjCode cannot be null, and I’m not sure how to resolve it. That said, the solution works perfectly at the project level.

Thanks again

[KristenS_WF · Accepted solution]

I can post a note to a task with this (you can use 'Note Text' rather than 'html' if rich text isn't needed).

You'll need to pass your task's ID to the ObjID field.

[ab_cdef]

Hi @KristenS_WF 

Awesome - I got it to work!

I had accidentally used OPTASK as the objCode instead of TASK, which I think was causing the error. Thanks so much for your help!