System Admin Essentials Webinar: Workflow & Process Design (Oct 19)

[KristinFarwell]

As your experience with Workfront grows, the processes that you and your team (and OTHER teams) will want to manage in Workfront will also undoubtably grow.

Before you start building, we recommend you document and design your new process outside of Workfront first. Why would you do that? And what does it look like?

In this on-demand webinar, originally broadcast on October 19, 2022, Didi Dunn (@dididunn), Principal Consultant for Adobe Workfront, joined TWO experts from T-Mobile – Skye Hansen (@skyehansen), Product Manager and Workfront System Administrator, and Shawn Boyd, Workfront Strategist. Together they covered:

• The critical elements to consider before creating a workflow in Workfront
• A list of recommended questions you can ask to fully understand the processes requirements
• Tips for putting together the ideal working group to influence and champion this new process
• First-hand experience and lessons learned from T-Mobile on how they manage numerous strategic implementations each year
• And more

You can view the recording here and a copy of the slides is attached. Have questions for our speakers? Tag them in a comment below. 

[KristinFarwell]

A heads up that this session is now available on-demand. You can access the recording via the link below and a PDF copy of the slides is attached to the original post above. Thanks for all who joined us, and extra special thanks to our presenters - Didi Dunn, Skye Hansen, and Shawn Boyd!

View on-demand: https://webinars.on24.com/adobe_workfront/AdminEssentialsProcess?partnerref=exl

[NicholeVargas · Accepted solution]

Follow-up Ask the Expert / Office Hours Session!

Thank you to all who attended this morning's fantastic webinar! If your question was not answered, or you missed it altogether and have questions around workflow and process design, the presenters, Didi Dunn (Workfront), Skye Hansen (T-Mobile), and Shawn Boyd (T-Mobile) will be co-hosting a follow-up Ask the Expert / open office hours session on Tuesday, October 25 from 9-10am MT. 

REGISTER HERE.

This event is also published under the Events page, found via Learn > Events (along with a handful of upcoming workshops) so feel free to check that page out as well. 

Hope to see you there!

[skyehansen]

thanks Kristin for setting this up. I hope folks who attended got some value out of this!

By the way, I noticed that there were quite a few questions in the Q&A box about the timing around process creation, so I thought I could amalgamate them all into a general question and answer it here.

For our team and our instance -- given that we've been doing it for a while and constantly refining how we do things -- I've learned to say that for smaller teams or simpler processes, it'll take about 4-8 weeks from kickoff to launch depending on the availability of the stakeholders. (Our team asks the working group respond in a timely way to emails/Slack messages, and be available once or twice a week to meet, so that we can understand their process and suggest how the translation of this process into Workfront, will go) We're able to take a shorter time because quite a few strategists have been on our team a long time and are familiar with the entire org. This familiarity, added to our structured build (we've built our Workfront to leverage our org hierarchy), really helps lessen our load when it comes to creating a process.

All this said, we do have a prioritization scorecard so we know when to kick off. As you can see, there are a lot of little language nuances to keep in mind in order to make sure everyone's expectations are aligned!

[Govdaniel]

Thank you to the presenters for sharing some very valuable and practical information!

[dididunn]

Thank you to everyone who attended the webinar last week! I hope you find some of the concepts helpful as you engage in process design with your teams.

Process Design Embedded Tab

We've received quite a few questions regarding how I set up the Workfront project to track the design process. I wanted to share the steps I took to configure the Process Design tab embedded in the sample project I shared in the webinar. You can follow these steps to set it up in your Workfront instance and customize it to best suit your needs.

Step 1: Create a project in Workfront

The purpose of this project is to track the design phases and store all the relevant information in one location -- your single source of truth

Step 2: Utilize the Issue object to track your goals & objectives

Enter each goal/success critical as a single issue on the project. Rename the Issue Name column to "Goals & Objectives"

Step 3: Create a task custom form as shown below to help track the values of each phase, meeting agenda, open items, inputs, outputs, etc.

Step 4: Utilize the Tasks tab to enter the main design phases you plan to go through (i.e. Discovery, Define, Develop, Deliver). You can further break these down into sub-phases (i.e. understand, analyze) as needed

Step 5: Create a custom task view to pull in the Meeting Agenda, Values, Open items, etc. Save the view as "Design Phases". This view can help you level-set with your team in each phase, track the important findings, and follow up on any open items

Step 6: As you go through the Discovery and Define phases, enter each of the key steps identified as tasks on the Tasks tab

You can further break down the key tasks into smaller actionable activities by adding subtasks underneath each key task

Step 7: Create a custom task view to pull in the Input, Transformation Steps, Output, Key Decisions, and Assignments (custom field) fields. Save it as the "Process Design" task view

Step 8: Set your task view to the "Process Design" view so you can inline fill in the Input, Transformation Steps, Output, Key Decisions, and Assignments for each step as you're having conversations with your working group

Step 9: Visualize your design 

Once you finalize the steps included in your process, you can turn your understanding into a workflow diagram and upload the diagram to the Documents tab on your project

Step 10: Now it is time to build the embedded "Process Design" tab

Goals & Objectives report - Issue Report

• Rename the "Name" column to "Goals & Objectives". Pull in the Priority and the Status columns
• You can further color-code the values by adding conditional formatting rules to the Priority column (i.e. goals with high priority turns red)

Process Design Steps - Task Report

• Rename the "Name" column to "Phase". In the Report Editing page, click on "Apply an Existing View" on the lower right corner and pick the "Design Phases" view you created in Step 5

Process Design Approval Tracking - Document Report (can also be a proof approval report)

• Pull in the Approver, Decision, and Decision Date columns to help you track who has approved your design and which approvers are still pending.

Once you configure the above reports, create a new dashboard to pull in these reports. To display your workflow diagram, click on "Add External Page" at the lower right corner of the Dashboard Editing page and insert the URL of your workflow diagram.

Tips: To ensure you grab the right URL, please follow the steps here:

Go to the Documents tab on your project -> Locate your diagram -> Put your cursor on the document name -> Right click to "Copy Link Address"

Once the dashboard is built, you can embed it as a custom tab to the Working Group Users' layout template so everyone can see it and will be able to interact with it if permission allows.

Please note that once you embed the dashboard as a custom tab, this tab will be listed in the left panel when you click on any project in WF. My advice is to keep the tab there as you're designing and building out your process. You can consider moving this tab lower in the left panel if you wish.  Once you complete your process, feel free to remove the tab from the Working Group Users' layout template

I hope this helps you get started with your process design project in Workfront. Please let us know if you have any questions.

Have a great week!