Hi Steve,Thanks for your response.The customer tried the SSL URL, and he didn't see security warnings (The JBOSS page displayed well).Any other possibilities why he's getting that error message?Thanks again.

One of our customers, a Mac user using adobe 9, trying to open protected PDF file, got an error message as shown in the attached screenshot.Any suggestions for troubleshooting?Thanks a lot.

Thanks.

A user has the full rights to modify, coyp, print, and view a secured file. However, while making modifications to the files, he met several issues, such as not being able to hide Powerpoint slides, not being able to open some Powerpoint files, and some animation in Powerpoint don't display well.One...

Thanks Steve.Following the path, I couldn't find the "Enable Client Credential Caching" checkbox. I only saw the 5 items shown below. I'm currently using version 8.0.1. Is that the reason?Allow anonymous users access   Disable access to version 7 clients   Allow Username Password authentication   Al...

Our customers complain about repeatedly typing in username/password that cannot be changed by themselves each time they attempt to open the document.Any suggestions or ideas to make it better customer experience?As system admins, are there things that we can do to help?Any settings there that allow ...

As system admin, are there things that I can do to allow the end users to change their username/password to something that is easier for them to remember?Thanks.

Thanks, Steve.

Some of our livecycle rights management clients/users complain regarding a hiccup they are encountering with secured pdf files whereby they need to keep logging onto the website when they are connected to the internet.How to remove this login problem? As epublication admin, can I change some setting...