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lcharlwood
lcharlwood
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  • Hello. I'm trying to make changes to an already published Message Center template but when I try and save the template I get the below error message.  To get around this I can re-upload the images and then save. However, when I try and republish the template I get the below error message.   When I l...

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  • Hello. Would it be possible to let me know how I go about unpublishing/deleting a template from Message Center please? I've seen documentation that you're able to do it in Adobe Campaign Classic with one of the latest builds but unfortunately we're not currently on this build. I can't seem to find a...

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  • Hello. Can someone explain the difference between how Adobe Campaign measures a recipient versus a distinct click please? I've sent a 'live' test email to my email address to look at some new functionality. However, after clicking on some links a few times I've noticed in the 'Broadcast statistics' ...

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  • Hello. From time to time we have issues with BT Internet, Yahoo and Sky email domains refusing a large % of our emails and marking as spam. What I would like to do is build a report/alert that looks at the previous days sends across all our brands but also split by email domain at a delivery level. ...

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  • Hello. We are looking to start using search bars in the headers of our emails so a customer can type in their local town and on click, it takes them through to the website of the closest site to them, see below.  However, we're having an issue with the tracking breaking - if tracking is disabled for...

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  • Hello. I'm looking to run a workflow that will output all of our deliveries over a specific time period with metrics such as opens/clicks etc. However, the deliveries I want to look at are sent out every day and create a separate record on the deliveries table as we normally append a date to the del...

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  • Hello. In our instance of Adobe Campaign, we have a high volume of deliveries that either has the status of 'being edited' or are proofs. Is it safe to delete these, would you recommend archiving into a separate folder or something else? To note, the records I'm looking to remove were from deliverie...

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  • Hello. I'm having an issue whereby the data flowing out of a Union is acting strangely. I'm querying recipient delivery logs table (one the out of the box one, the other being a custom one) and bringing in the delivery code on both before going into a Union. The number that comes out of it is correc...

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  • Hello. We regularly throttle emails using the waves options in delivery properties but have recently noticed that Adobe Campaign has its own processing rules per domain in MX Management. From what I can understand, throttling by domain is already taking place so does additional throttling need to be...

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