Hello. I'm trying to make changes to an already published Message Center template but when I try and save the template I get the below error message. To get around this I can re-upload the images and then save. However, when I try and republish the template I get the below error message. When I look in the logs it shows the below error messages... This is very strange as I've made numerous changes to this template and republished before and all I'm trying to change is some text in the template. ...

Hello. Would it be possible to let me know how I go about unpublishing/deleting a template from Message Center please? I've seen documentation that you're able to do it in Adobe Campaign Classic with one of the latest builds but unfortunately we're not currently on this build. I can't seem to find anything else for older builds! Any help would be much appreciated. Thanks.

Hello. Can someone explain the difference between how Adobe Campaign measures a recipient versus a distinct click please? I've sent a 'live' test email to my email address to look at some new functionality. However, after clicking on some links a few times I've noticed in the 'Broadcast statistics' that clicks are at 200%. I believe this looks at distinct clicks but how can this be 200% as it's only been sent to me and I'm the only one who has clicked? In the 'Tracking Indicators' report recipie...

Hello. From time to time we have issues with BT Internet, Yahoo and Sky email domains refusing a large % of our emails and marking as spam. What I would like to do is build a report/alert that looks at the previous days sends across all our brands but also split by email domain at a delivery level. Then, if x% of that email domain (intend to look at Hotmail, BT Internet, Sky, Yahoo and Gmail domains) are refused an alert is sent out so the team can investigate. I've had a go but finding it hard ...

Hello. We are looking to start using search bars in the headers of our emails so a customer can type in their local town and on click, it takes them through to the website of the closest site to them, see below. However, we're having an issue with the tracking breaking - if tracking is disabled for this link it works perfectly but if tracking is kept on the link it does not work and a 'requested URL cannot be found' error message is displayed. The below script is used in the HTML for the search ...

Hello. I'm looking to run a workflow that will output all of our deliveries over a specific time period with metrics such as opens/clicks etc. However, the deliveries I want to look at are sent out every day and create a separate record on the deliveries table as we normally append a date to the delivery label. For example, for each brands welcome email, in a week it will appear 7 times for each brand. How do I build a workflow that will aggregate the sends to one line while bringing in opens/cl...

Hello. In our instance of Adobe Campaign, we have a high volume of deliveries that either has the status of 'being edited' or are proofs. Is it safe to delete these, would you recommend archiving into a separate folder or something else? To note, the records I'm looking to remove were from deliveries sent out 12+ months ago and won't be used again. Thanks. Luke

Hello. I'm having an issue whereby the data flowing out of a Union is acting strangely. I'm querying recipient delivery logs table (one the out of the box one, the other being a custom one) and bringing in the delivery code on both before going into a Union. The number that comes out of it is correct, combines both of the queries totals, but when you interrogate the data using 'Display The Target' it is only displaying the primary set data. Then I put it through a deduplication to get unique del...

Hello. We regularly throttle emails using the waves options in delivery properties but have recently noticed that Adobe Campaign has its own processing rules per domain in MX Management. From what I can understand, throttling by domain is already taking place so does additional throttling need to be applied? Appreciate this may differ depending on whether volumes are large/small or whether targeting engaged/less engaged customers. Any advice would be most grateful. Thanks. Luke