since ‎03-01-2019
‎10-12-2019
mbkassan
Level 3
Re: Email poll
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mbkassan

mbkassan
- Adobe Campaign Standard
My understanding is that ACS has no embedded poll function (other than faking a poll that, upon clicked, sends the user to a landing page). We are starting to work with Live Clicker which does have embeddable polls (depending on the user's email client), as does their competitor Movable Ink.

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Re: Adobe Campaign Standard - Next release dates
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mbkassan

mbkassan
- Adobe Campaign Standard
if there is a fall release happening soon (as this indicates 10/15/19), where can we see the release notes of what will be in it? When I click through the link at the top of the thread, it only show release notes through the June release, so no news about an October release.

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Calculated Opt-In Rate
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mbkassan

mbkassan
- Adobe Campaign Standard
ACS does not provide its users with opt-in rate for any channel, nor with overlapped opt-in rate to see what % of users are opted-in to which channels. In order to get opt-in rate, you must run custom workflows and figure it out yourself. This is perhaps the #1 data point needed to understand your email / push / etc list, and I think ACS should calculate it for us out of the box.

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Key Insights Dashboard
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mbkassan

mbkassan
- Adobe Campaign Standard
There is no dashboard where I can permanently save KPIs that are important to me, have the data always accessible to me, have visualization charts to show me trends in that data, and be able to change the time period when I look at it. For example, key data that I suspect all users of ACS may want to know:1. Opt-In rate by channel (email, push, SMS, etc.)2. # of opted-in users by channel3. Email send volume over time4. Delivery Rate5. Open Rate6. Click Rate7. Click-to-Open Rate8. Unsub Rate9. Li...

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Re: Dynamic Reports issue with Unique Opens & Clicks?
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mbkassan

mbkassan
- Adobe Campaign Standard
I still have this issue. Adobe support and engineering is engaged and working on a fix that will deploy within a week or so.

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Dynamic Reports issue with Unique Opens & Clicks?
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mbkassan

mbkassan
- Adobe Campaign Standard
For the past few days and persisting, my dynamic reports do not display Unique Opens or Unique Clicks - only sends, total opens, total clicks, unsubs. I can see uniques in the deliveries directly, but no longer when using dynamic reports (which I rely on). Is anyone else having this issue?

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Email linked sales reporting
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mbkassan

mbkassan
- Adobe Campaign Standard
Every ESP I have worked with has some mechanism for tracking how an email click converts on a client website into a sale, such as placing the ESP's pixel on an order confirmation webpage. For example, all retailers need to know how email campaigns drive conversion rate, orders, linked sales, average order value and revenue per email. Unfortunately, ACS does not have this pixel and has no means to include whether or not an email drove a sale in its dynamic reports. One must log into Adobe Analyti...

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Exporting heat maps (hot clicks)
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mbkassan

mbkassan
- Adobe Campaign Standard
When viewing the "hot click" report for a campaign, you can see the creative with the % of clicks overlaid. I would like to be able to export this "hot click map" (aka heat map" into a JPEG or PDF so I can share it with others, paste into a PPT, etc. The only way I can do so now is if I print my screen, but that often cuts off most of the heat map image in the current ACS view. This makes heat maps not very helpful, despite all email marketers wanting to see and leverage them.

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Rich push message hosting
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mbkassan

mbkassan
- Adobe Campaign Standard
In order to send a rich push, such as including a JPEG or video file in a push, you need to host the asset internally and place the image path URL into the ACS push campaign. This creates extra steps and requires the user to have a CMS of some sort to host the images you want. ACS should allow users to upload images and video assets into ACS to host for rich push.

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List Health dynamic reports
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mbkassan

mbkassan
- Adobe Campaign Standard
A few months ago, I asked how I go about getting counts for various profile and subscription table attributes, such as how many profiles, opt-ins, opt-in rate, subscribers, prospects, lapsed, users by country, etc. I asked how to get counts over time so that a user could create line or bar charts depicting the change in counts for any specific attribute of our users. I was informed that ACS only offers dynamic reports for campaigns, so seeing counts was not possible other than creating and runni...

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Web Push notifications
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mbkassan

mbkassan
- Adobe Campaign Standard
I work for a streaming video service and we very much want to be able to deploy web push notifications should users opt-in when visiting our website, so that we have a path towards messaging desktop users to drive visits to our site and/or steer on-site visitors to specific content. It's frustrating that Adobe only offers push and in-app, as the competitive vendor set all offer web push. Can we get this on the roadmap?Vote please

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Re: Ability to proof using workflow data
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mbkassan

mbkassan
- Adobe Campaign Standard
I believe you are suggesting being able to send proofs using real customer data accessible via the workflow, as opposed to only being able to send proofs using the fake test accounts. I am 100% for this. Given the many profile table and other attributes that go into personalizing campaigns, forcing users to create test profiles in order to send proofs to evaluate the display of dynamic content is really time consuming and barely scratches the surface of being able to show the diverse data that i...

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Re: Adobe Campaign Standard - Reporting on a Service
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mbkassan

mbkassan
- Adobe Campaign Standard
We might have the same goals here. I had expected to be able to produce a dynamic report each week showing how many profiles, opt-ins, opt-in rate, new opt-ins, newly churned, churn rate, and # of users who met various other segmentation requirements - and to be able to show trend data about the growth of these stats over time. I learned that ACS does not enable any reporting at all for Profile table attributes - it can only report on campaign results. A workaround was to create "audiences" for ...

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Re: ACS - BIMI
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mbkassan

mbkassan
- Adobe Campaign Standard
Great question and I am very interested in this as well. Prior to BIMI, I had asked my account team how I can get my brand profile image in Gmail, as I have seen a few (but not many) brands do it. Their response is below, in case this is of interest. But if anyone has any experience with BIMI for this purpose I would like to know -----There is no "programmatic" way to affect the profile picture (for Gmail).The best way to apply a profile picture to Gmail recipients' inboxes is to create a Google...

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Re: Feasibility of web push notifications in adobe campaign
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mbkassan

mbkassan
- Adobe Campaign Standard
I have the same question, and do not believe it was answered. I believe the answer is "No, web notifications are not supported by adobe campaign standard. contact your account team if you would like to escalate this issue". Can you please confirm? I would like to request this be a feature enhancement, as if Adobe is truly in the notification business competing with Urban Airship, Braze and others, they must offer this.

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How to preview dynamic content in ACS?
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mbkassan

mbkassan
- Adobe Campaign Standard
Hi - Like many users here, our customers have unique attributes per user such as name, country, subscriber status, what products user has engaged with, etc. When I create a dynamic campaign that will show the right content to the right user, I would like an easy way to select REAL customers who are part of the campaigns audience, and either take a specific customer or random customer and preview how the dynamic content will populate in the email. How does one do this in ACS?I am hoping to dispro...

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