ACS does not provide its users with opt-in rate for any channel, nor with overlapped opt-in rate to see what % of users are opted-in to which channels. In order to get opt-in rate, you must run custom workflows and figure it out yourself. This is perhaps the #1 data point needed to understand your e...

There is no dashboard where I can permanently save KPIs that are important to me, have the data always accessible to me, have visualization charts to show me trends in that data, and be able to change the time period when I look at it. For example, key data that I suspect all users of ACS may want t...

For the past few days and persisting, my dynamic reports do not display Unique Opens or Unique Clicks - only sends, total opens, total clicks, unsubs. I can see uniques in the deliveries directly, but no longer when using dynamic reports (which I rely on). Is anyone else having this issue?

Every ESP I have worked with has some mechanism for tracking how an email click converts on a client website into a sale, such as placing the ESP's pixel on an order confirmation webpage. For example, all retailers need to know how email campaigns drive conversion rate, orders, linked sales, average...

When viewing the "hot click" report for a campaign, you can see the creative with the % of clicks overlaid. I would like to be able to export this "hot click map" (aka heat map" into a JPEG or PDF so I can share it with others, paste into a PPT, etc. The only way I can do so now is if I print my scr...

In order to send a rich push, such as including a JPEG or video file in a push, you need to host the asset internally and place the image path URL into the ACS push campaign. This creates extra steps and requires the user to have a CMS of some sort to host the images you want. ACS should allow users...

A few months ago, I asked how I go about getting counts for various profile and subscription table attributes, such as how many profiles, opt-ins, opt-in rate, subscribers, prospects, lapsed, users by country, etc. I asked how to get counts over time so that a user could create line or bar charts de...

I work for a streaming video service and we very much want to be able to deploy web push notifications should users opt-in when visiting our website, so that we have a path towards messaging desktop users to drive visits to our site and/or steer on-site visitors to specific content. It's frustrating...

Hi - Like many users here, our customers have unique attributes per user such as name, country, subscriber status, what products user has engaged with, etc. When I create a dynamic campaign that will show the right content to the right user, I would like an easy way to select REAL customers who are ...