Hi @MatteMa,   Once the email addresses return a hard bounce Adobe campaign marks the recipient profile in the Quarantine list. More details on this topic are here. You can go to the following path Administration>Campaign Management> Non deliverables and addresses. Here you can then add the column f...

Hi @soumyaselvaraj ,   This is a common error type that comes with the eventType mentioned in your SOAP call does not match the eventType declared in the Published Template. Check out this discussion where multiple steps are mentioned to solve this issue: here Also, the documentation link for the va...

Hi @RP08, I wish there could be a simple answer to any deliverability question ;). There could be one of the many reasons why your ESP (email service provider) lands your internal emails in the spam/junk folder. The sending IPs of the campaign MTA server are not whitelisted on your internal ESP se...

Hi @Dandrews2 , Check out "DeployTriggerMessages" Soap function which you can try calling with the Js script: link Br, Shubham

Hi @Poonam_Dogra , By enabling the option "smtpEnableTLS" in serverConf might help you encrypt all outgoing emails via TLS encryption. However, I'm afraid if this option can be set live for only a certain category of emails as mentioned in your requirement. But, lets wait and see what other comm...

Glad to know the suggested solution helped to resolve it.

Hi @TakL ,   You can check the logs of the 'Alert' activity and find the delivery id that was triggered by it.Then go to the /Administration/Production/Objects created automatically/Technical deliveries/Workflow notifications/ and check that delivery @id to view the delivery logs and find the reason...

Hi @franziskandar ,   You can define a control group at the delivery level, in which case the control group will be applied to each delivery of the campaign concerned. By default, the control group configuration defined at the campaign level applies to every delivery of that campaign. You can, howev...

Hi @Diksha036 ,   I've not tried this myself yet, but worth a try.    The Bcc email copies (.eml files) are stored in the adobe campaign local directory via such format. (link for more details on formatting .emil files) C:\emails\<contact date>\<mta sent hour>\<deliveryid>-<broadlogid>-sent.eml Now...

Hi @ShineVv0823,   Yes, your approach seems to be right.   These are the steps for a mobile app channel setup: 1. Install the mobile app channel by importing the 'Push channel' package in your campaign Instance. 2. Set up the Push channel external account. 3. Create/configure the Mobile App service ...