Has any body noticed that the "alert" are not sending out the update email? | Community
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T
TakL
Level 2
November 29, 2022
Solved

Has any body noticed that the "alert" are not sending out the update email?

  • November 29, 2022
  • 2 replies
  • 1255 views

Noticed since Friday 25th November 2022 that I am no longer getting my alert update emails, and ideas?

However my workflows are finishing as usual. I had been getting the alerts pre 25th as usual.

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Best answer by Shubham_Goyal__

Hi @takl ,

 

You can check the logs of the 'Alert' activity and find the delivery id that was triggered by it.
Then go to the /Administration/Production/Objects created automatically/Technical deliveries/Workflow notifications/ and check that delivery @id to view the delivery logs and find the reason why that alert delivery wasn't delivered to you.

 

Br,

Shubham

2 replies

Shubham_Goyal__
Shubham_Goyal__Accepted solution
Level 6
November 29, 2022

Hi @takl ,

 

You can check the logs of the 'Alert' activity and find the delivery id that was triggered by it.
Then go to the /Administration/Production/Objects created automatically/Technical deliveries/Workflow notifications/ and check that delivery @id to view the delivery logs and find the reason why that alert delivery wasn't delivered to you.

 

Br,

Shubham

    T
    TakLAuthor
    Level 2
    November 29, 2022

    @shubham_goyal__  thank you for the insight, it turns out that for some reason I was put into the quarantine list on the 25th, I thought it might have been a black Friday thing, 😶! I have fixed this now.

     

    thanks again!

      Shubham_Goyal__
      Shubham_Goyal__
      Level 6
      November 29, 2022

      Glad to know the suggested solution helped to resolve it. 🙂

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