Hi, The only specific cache for the console is at the console level itself (which you can hard and soft clear). That said, clearing the console cache typically causes load times to increase initially.I recommend reaching out to Campaign Support, as performance troubleshooting/optimization often requ...

Hi David, I do not believe either product sends any particular version information or product identifiers that would tell you whether the email was generated within Campaign Classic or Campaign Standard. Regards,Craig

Hi Clive, I don't believe there is a way to customize the reporting based on the logs. There is some ability to customize reporting based on workflow segments and custom profile dimensions, but that does not sound like it would fit your use case. That said, here is the links to the documentation on ...

Hi Oscar, This error typically means unregistered tokens are being used. It isn't really a Campaign product issue, however.

Hi Blanca,Response time may vary, but the application can process a million triggers in an hour, so responses should typically be faster than an hour. That said, a number of factors, including volume and message size, can impact the rate of processing and delivery speed. If you want Adobe to evaluat...

Hi Mandm123, This issue typically requires a restart of the application or Apache, as it usually indicates a job that got hung up and is preventing the closure of connections. Please reach out to Campaign Support, as they will need to involve the Campaign Ops (Infrastructure) team. Regards,Craig

Hi Milore, If you are trying to grab files from an SFTP, please use a workflow with a Transfer File activity. You will need to configure it for your SFTP which includes access credentials and SFTP path. Please see the documentation below:https://experienceleague.adobe.com/en/docs/campaign-standard/u...

Hi RaiMo, Why would you want to send a proof that increases the quantity of a delivery? Typically marketers want to keep proofs separate to avoid inflating/skewing numbers with proofs. So unless there is a specific use case, I would advise against this. Regards,Craig

Hi RaiMo,Can you elaborate? The question itself doesn't make sense since proofs and workflow notifications are separate and cannot be combined. Please check the documentation below if you are talking about sending alerts when a workflow fails.https://experienceleague.adobe.com/en/docs/campaign-class...

Hi Shrutii,The proofing concept and functionality don't really exist for the Direct Mail channel. Since direct mail is simply a target recipient list that is sent to an external 3rd party that is responsible for creating the actual direct mail content, you can simply add your email address to the ta...