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operationMgt failed... but why?

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Level 5

Hi, In the last days, I enter campaign and find that the workflow: Campaign jobs (operationMgt) has failed. Looking into the logs, it looks like someone deleted a recurringDelivery from their workflow, while there were 'child' deliveries still being sent.

How do I find which campaign, the deleted delivery was on? So I can talk to the user about this behaviour.

Form the last "good" lines of the logs... it appears it was alvaro's campaign? Of so, which campaign? 

*Notes:*

Filtering deliveries by:  primary key == 94771447 ('recurringDelivery' with condition '@id = 94771447' ... of course because this was deleted).
Filtering deliveries by: internal name ==  95532478 (Param(0)=95532478... doesn't return a delivery neither)

This is the error:

07/25/2024 9:51:32 PM SCR-160012 Javascript: error while evaluating script 'operationMgt/scheduler'.
07/25/2024 9:51:32 PM SOP-330011 Error while executing the method 'SubmitJob' of service 'nms:delivery'.
07/25/2024 9:51:32 PM Unable to load document of type 'Deliveries (nms:delivery)' because link 'recurringDelivery' with condition '@id = 94771447' not found in the database.
07/25/2024 9:51:32 PM WDB-200011 The requested database record does not exist.
07/25/2024 9:51:32 PM WHERE (D42.iDeliveryId = :#(1)#) AND ((D42.iDeleteStatus = :#(2)#))' could not be executed. Param(0)=95532478 Param(1)=0
07/25/2024 9:51:32 PM eryId = D42.iRecurringDeliveryId) JOIN NmsDeliveryOutline D74 ON (D74.iDeliveryOutlineId = D42.iDeliveryOutlineId) JOIN NmsLocalOrder L75 ON (L75.iLocalOrderId = D42.iCurrentOrderId) LEFT JOIN NmsLastDlvSnapshot L76 ON (L76.iDeliveryId = D42.iDeliveryId)
07/25/2024 9:51:32 PM owId = D42.iWorkflowId) JOIN NmsBudget B70 ON (B70.iBudgetId = D42.iBudgetId) JOIN NmsSupplierModel S71 ON (S71.iSupplierModelId = D42.iSupplierModelId) JOIN NmsDelivery D72 ON (D72.iDeliveryId = D42.iLinkedDeliveryId) JOIN NmsDelivery D73 ON (D73.iDeliv
07/25/2024 9:51:32 PM 0.iFdaExtAccountId) JOIN NmsOperation O66 ON (O66.iOperationId = D42.iOperationId) JOIN NmsOperation O67 ON (O67.iOperationId = D42.iOwnerOperationId) JOIN NmsDelivery D68 ON (D68.iDeliveryId = D42.iRoutingDeliveryId) JOIN XtkWorkflow W69 ON (W69.iWorkfl
07/25/2024 9:51:32 PM d = E60.iCreatedById) JOIN XtkOperator O62 ON (O62.iOperatorId = E60.iModifiedById) JOIN XtkFolder F63 ON (F63.iFolderId = E60.iFolderId) JOIN XtkFolder F64 ON (F64.iFolderId = E60.iFolderSetOfServicesId) JOIN NmsExtAccount E65 ON (E65.iExtAccountId = E6
07/25/2024 9:51:32 PM Id) JOIN XtkFolder X58 ON (X58.iFolderId = D42.iOfferAnonymousCategoryId) JOIN NmsExtAccount E59 ON (E59.iExtAccountId = D42.iCmsAccountId) JOIN NmsExtAccount E60 ON (E60.iExtAccountId = D42.iWebAnalyticsAccountId) JOIN XtkOperator O61 ON (O61.iOperatorI
07/25/2024 9:51:32 PM 9.iFolderId) JOIN NmsDelivery D54 ON (D54.iDeliveryId = D42.iProofedDeliveryId) JOIN NmsOfferSpace O55 ON (O55.iOfferSpaceId = D42.iOfferSpaceId) JOIN XtkFolder X56 ON (X56.iFolderId = O55.iEnvId) JOIN XtkFolder X57 ON (X57.iFolderId = D42.iOfferCategory
07/25/2024 9:51:32 PM pingId = D42.iMappingId) JOIN XtkOperator O50 ON (O50.iOperatorId = D49.iCreatedById) JOIN XtkOperator O51 ON (O51.iOperatorId = D49.iModifiedById) JOIN NmsDelivery D52 ON (D52.iDeliveryId = D49.iDefaultOriginId) JOIN XtkFolder F53 ON (F53.iFolderId = D4
07/25/2024 9:51:32 PM reatedById) JOIN XtkOperator O46 ON (O46.iOperatorId = D42.iModifiedById) JOIN NmsExtAccount E47 ON (E47.iExtAccountId = D42.iDeliveryProviderId) JOIN NmsTypology T48 ON (T48.iTypologyId = D42.iTypologyId) JOIN NmsDeliveryMapping D49 ON (D49.iDeliveryMap
07/25/2024 9:51:32 PM OrderId, L76.iDeliveryId, D42.mData, D49.mData, X56.mData, E60.mData FROM NmsDelivery D42 JOIN XtkFolder F43 ON (F43.iFolderId = D42.iFolderId) JOIN XtkFolder F44 ON (F44.iFolderId = D42.iFolderProcessId) JOIN XtkOperator O45 ON (O45.iOperatorId = D42.iC
07/25/2024 9:51:32 PM action, D72.tsValidity, D72.tsWebValidity, COALESCE(D73.sLabel, '') || E' (' || COALESCE(D73.sInternalName, '') || E')', D73.iDeliveryId, D74.sLabel, D74.iDeliveryOutlineId, COALESCE(L75.sLabel, '') || E' (' || COALESCE(L75.sName, '') || E')', L75.iLocal
07/25/2024 9:51:32 PM COALESCE(W69.sInternalName, '') || E')', W69.iWorkflowId, B70.sLabel, B70.iBudgetId, S71.sLabel, S71.iSupplierModelId, COALESCE(D72.sLabel, '') || E' (' || COALESCE(D72.sInternalName, '') || E')', D72.iDeliveryId, D72.iDelayed, D72.tsContact, D72.tsExtr
07/25/2024 9:51:32 PM || E')', O66.iOperationId, COALESCE(O67.sLabel, '') || E' (' || COALESCE(O67.sInternalName, '') || E')', O67.iOperationId, COALESCE(D68.sLabel, '') || E' (' || COALESCE(D68.sInternalName, '') || E')', D68.iDeliveryId, COALESCE(W69.sLabel, '') || E' (' ||
07/25/2024 9:51:32 PM iOperatorId, COALESCE(O62.sLabel, '') || E' (' || COALESCE(O62.sName, '') || E')', O62.iOperatorId, F63.sLabel, F63.iFolderId, F64.sLabel, F64.iFolderId, E65.sLabel, E65.iExtAccountId, COALESCE(O66.sLabel, '') || E' (' || COALESCE(O66.sInternalName, '')
07/25/2024 9:51:32 PM E60.iFolderSetOfServicesId, E60.iFdaExtAccountId, E60.iMcHistoMethod, E60.sAccount_sid, E60.sAuth_token, E60.sBase_url, E60.sMessaging_service, E60.sTargetMapping, E60.iDeployed, COALESCE(O61.sLabel, '') || E' (' || COALESCE(O61.sName, '') || E')', O61.
07/25/2024 9:51:32 PM se, E60.iEncryptionType, E60.iEMailFunction, E60.iExecutionInstanceType, IsBitSet(E60.iExecutionInstanceType , 1), E60.iMessageType, E60.iDeliveryMode, E60.sMirrorURL, E60.iCreatedById, E60.iModifiedById, E60.tsCreated, E60.tsLastModified, E60.iFolderId,
07/25/2024 9:51:32 PM AzureTenant, E60.sRedirectUrl, E60.sAwsKey, E60.sAwsSecret, E60.sAwsRegion, E60.iUseServerSideEncryption, E60.sProvider, E60.sDbName, E60.iUnicodeData, E60.iNChar, E60.sTimezone, E60.iOnEveryRun, E60.iIsFFDA, E60.sXxlSchemaSuffix, E60.sReplicationWarehou
07/25/2024 9:51:32 PM ve, E60.iPackageAutoExport, E60.sServer, E60.sPort, E60.sAccount, E60.sPassword, E60.sTenant, E60.sImsOrgId, E60.sImsServer, E60.sUserScope, E60.sImsRightsMask, E60.sClientId, E60.sClientSecret, E60.sCallbackServer, E60.sProductContext, E60.iOAuth, E60.s
07/25/2024 9:51:32 PM || E')', O55.iOfferSpaceId, O55.iDefaultStatus, O55.iDisablePropositionStorage, O55.iEnvId, X56.iFolderId, X57.sLabel, X57.iFolderId, X58.sLabel, X58.iFolderId, E59.sLabel, E59.iExtAccountId, E60.sLabel, E60.iExtAccountId, E60.sName, E60.iType, E60.iActi
07/25/2024 9:51:32 PM SCE(D52.sInternalName, '') || E')', D52.iDeliveryId, F53.sLabel, F53.iFolderId, COALESCE(D54.sLabel, '') || E' (' || COALESCE(D54.sInternalName, '') || E')', D54.iDeliveryId, D54.iWorkflowId, COALESCE(O55.sLabel, '') || E' (' || COALESCE(X56.sLabel, '')
07/25/2024 9:51:32 PM .iTrackingHasDeviceIP, D49.iFolderId, COALESCE(O50.sLabel, '') || E' (' || COALESCE(O50.sName, '') || E')', O50.iOperatorId, COALESCE(O51.sLabel, '') || E' (' || COALESCE(O51.sName, '') || E')', O51.iOperatorId, COALESCE(D52.sLabel, '') || E' (' || COALE
07/25/2024 9:51:32 PM , D49.sTwitter, D49.iDefaultOriginId, D49.sBroadLogSchema, D49.sBroadLogExclSchema, D49.sTrackingLogSchema, D49.sBroadLogTable, D49.sBroadLogRcpKeys, D49.sBroadLogFilterKeys, D49.sTrackingLogTable, D49.sTrackingLogRcpKeys, D49.sTrackingLogFilterKeys, D49
07/25/2024 9:51:32 PM 49.sLabel, '') || E' (' || COALESCE(D49.sSchema, '') || E')', D49.sSchema, D49.iDeliveryMappingId, D49.sName, D49.sLabel, D49.sRecipientLink, D49.iIsFfda, D49.iBuiltIn, D49.iCreatedById, D49.iModifiedById, D49.tsCreated, D49.tsLastModified, D49.sFacebook
07/25/2024 9:51:32 PM ) || E' (' || COALESCE(O45.sName, '') || E')', O45.iOperatorId, COALESCE(O46.sLabel, '') || E' (' || COALESCE(O46.sName, '') || E')', O46.iOperatorId, E47.sLabel, E47.sMirrorURL, E47.iExtAccountId, T48.sLabel, T48.iTypologyId, T48.sIPAffinity, COALESCE(D
07/25/2024 9:51:32 PM yId, D42.iRecurringDeliveryId, D42.iDeliveryOutlineId, D42.iContentStatus, D42.iTargetStatus, D42.iBudgetStatus, D42.iExtractionStatus, D42.iSandboxStatus, D42.iCurrentOrderId, F43.sLabel, F43.iFolderId, F44.sLabel, F44.iFolderId, COALESCE(O45.sLabel, ''
07/25/2024 9:51:32 PM D42.iComputationState, D42.dTotalRealized, D42.dTotalMargin, D42.dTotalEstimatedRealized, D42.dTotalEstimatedMargin, D42.iOperationId, D42.iOwnerOperationId, D42.iRoutingDeliveryId, D42.iWorkflowId, D42.iBudgetId, D42.iSupplierModelId, D42.iLinkedDeliver
07/25/2024 9:51:32 PM oteId else D42.iDeliveryId end, D42.iPriority, D42.sDeliveryCode, D42.sSignKey, D42.iEmailLinksVersion, D42.iHasAttachments, D42.iDeleteStatus, D42.tsDelete, D42.iCommitmentLevel, D42.dEstimatedCost, D42.dRealCost, D42.dComputedCost, D42.tsLastComputed,
07/25/2024 9:51:32 PM ebAnalyticsAccountId, D42.iPublicationStatus, D42.sEventType, D42.tsContentModTime, D42.sNature, D42.iUseDce, D42.iAnalysisStep, D42.iMessageType, D42.iDeliveryMode, D42.iState, D42.iFCP, D42.iMidSourcing, case when D42.iMidSourcing <> 0 then D42.iMidRem
07/25/2024 9:51:32 PM ToDeliver - D42.iText) , 0) end)), Percent(D42.iTransaction , D42.iSuccessWithoutSeeds), case when D42.iTransaction = 0 then 0 else D42.dAmount / D42.iTransaction end, case when D42.iTransaction = 0 then 0 else D42.iArticle / D42.iTransaction end, D42.iW
07/25/2024 9:51:32 PM talRecipientClick , D42.iSuccessWithoutSeeds), Percent(D42.iMirrorPage , D42.iSuccessWithoutSeeds), Percent(D42.iRecipientClick , (case when (D42.iToDeliver - D42.iText) <= 0 then 0 else round(CAST(D42.iRecipientOpen AS NUMERIC) * D42.iToDeliver / (D42.i
07/25/2024 9:51:32 PM 2.iToDeliver / (D42.iToDeliver - D42.iText) , 0) end) , D42.iSuccessWithoutSeeds), Percent(D42.iRecipientClick , D42.iSuccessWithoutSeeds), Percent(D42.iForward , D42.iSuccessWithoutSeeds), Percent(D42.iOptOut , D42.iSuccessWithoutSeeds), Percent(D42.iTo
07/25/2024 9:51:32 PM er - D42.iText) <= 0 then 0 else round(CAST(D42.iTotalRecipientOpen AS NUMERIC) * D42.iToDeliver / (D42.iToDeliver - D42.iText) , 0) end, Percent((case when (D42.iToDeliver - D42.iText) <= 0 then 0 else round(CAST(D42.iTotalRecipientOpen AS NUMERIC) * D4
07/25/2024 9:51:32 PM 42.iToDeliver - D42.iText) , 0) end, Percent((case when (D42.iToDeliver - D42.iText) <= 0 then 0 else round(CAST(D42.iRecipientOpen AS NUMERIC) * D42.iToDeliver / (D42.iToDeliver - D42.iText) , 0) end) , D42.iSuccessWithoutSeeds), case when (D42.iToDeliv
07/25/2024 9:51:32 PM n + D42.iUnreachable + D42.iDisabled + D42.iMailboxFull + D42.iNotConnected + D42.iRefused)), Percent(D42.iErrorPending , D42.iError), case when (D42.iToDeliver - D42.iText) <= 0 then 0 else round(CAST(D42.iRecipientOpen AS NUMERIC) * D42.iToDeliver / (D
07/25/2024 9:51:32 PM 42.iNotConnected + D42.iRefused)), Percent(D42.iNotConnected , (D42.iUnknownUser + D42.iInvalidDomain + D42.iUnreachable + D42.iDisabled + D42.iMailboxFull + D42.iNotConnected + D42.iRefused)), Percent(D42.iRefused , (D42.iUnknownUser + D42.iInvalidDomai
07/25/2024 9:51:32 PM (D42.iUnknownUser + D42.iInvalidDomain + D42.iUnreachable + D42.iDisabled + D42.iMailboxFull + D42.iNotConnected + D42.iRefused)), Percent(D42.iMailboxFull , (D42.iUnknownUser + D42.iInvalidDomain + D42.iUnreachable + D42.iDisabled + D42.iMailboxFull + D
07/25/2024 9:51:32 PM D42.iDisabled + D42.iMailboxFull + D42.iNotConnected + D42.iRefused)), Percent(D42.iUnreachable , (D42.iUnknownUser + D42.iInvalidDomain + D42.iUnreachable + D42.iDisabled + D42.iMailboxFull + D42.iNotConnected + D42.iRefused)), Percent(D42.iDisabled ,
07/25/2024 9:51:32 PM efused, Percent(D42.iUnknownUser , (D42.iUnknownUser + D42.iInvalidDomain + D42.iUnreachable + D42.iDisabled + D42.iMailboxFull + D42.iNotConnected + D42.iRefused)), Percent(D42.iInvalidDomain , (D42.iUnknownUser + D42.iInvalidDomain + D42.iUnreachable +
07/25/2024 9:51:32 PM Deliver), Percent(D42.iSuccess , D42.iProcessed), Percent(D42.iError , D42.iProcessed), Percent(D42.iNewQuarantine , D42.iProcessed), D42.iUnknownUser + D42.iInvalidDomain + D42.iUnreachable + D42.iDisabled + D42.iMailboxFull + D42.iNotConnected + D42.iR
07/25/2024 9:51:32 PM ientOpen, D42.iTotalRecipientOpen, D42.iPersonClick, D42.iRecipientClick, D42.iTotalRecipientClick, D42.iForward, D42.iMirrorPage, D42.iOptOut, D42.iTransaction, D42.dAmount, D42.iArticle, D42.iWebPage, D42.iTotalWebPage, Percent(D42.iProcessed , D42.iTo
07/25/2024 9:51:32 PM D42.iTrackingPending, D42.iProcessed, D42.iSent, D42.iSuccess, D42.iSuccessWithoutSeeds, D42.iError, D42.iNewQuarantine, D42.iUnknownUser, D42.iInvalidDomain, D42.iUnreachable, D42.iDisabled, D42.iMailboxFull, D42.iNotConnected, D42.iRefused, D42.iRecip
07/25/2024 9:51:32 PM rrorPage, D42.iOfferSpaceId, D42.iOfferCategoryId, D42.iOfferAnonymousCategoryId, D42.iCmsAccountId, D42.sPublishingNamespace, D42.sPublishingName, D42.iInsertMode, D42.iDirty, D42.tsLastErrorComputation, D42.iErrorPending, D42.tsLastTrackingComputation,
07/25/2024 9:51:32 PM tionMode, D42.iAssignEdition, D42.iExternalValidation, D42.iRetry, D42.iMaxRetry, D42.dRetryPeriod, D42.tsNextPass, D42.tsBroadStart, D42.tsBroadEnd, D42.tsPassStart, D42.iMaxPersoTime, D42.iTypologyId, D42.iMappingId, D42.iProofedDeliveryId, D42.iNeedMi
07/25/2024 9:51:32 PM 0 then 1 else 0 end, case when IsBitSet(D42.iUseFCPValidation , 4) <> 0 then 1 else 0 end, case when IsBitSet(D42.iUseFCPValidation , <> 0 then 1 else 0 end, D42.iUseTaskCreation, D42.iUseLinkedDeliveryValidation, D42.iDisableNotification, D42.iValida
07/25/2024 9:51:32 PM e, D42.iUseBudgetValidation, D42.iUseTargetValidation, D42.iUseContentValidation, D42.iUseExtractionValidation, D42.iUseFCPValidation, case when IsBitSet(D42.iUseFCPValidation , 1) <> 0 then 1 else 0 end, case when IsBitSet(D42.iUseFCPValidation , 2) <>
07/25/2024 9:51:32 PM orecast, D42.tsExpectedEdition, D42.tsExpectedExternal, D42.tsReminderTarget, D42.tsReminderContent, D42.tsReminderBudget, D42.tsReminderExtraction, D42.tsReminderFCP, D42.tsReminderForecast, D42.tsReminderEdition, D42.tsReminderExternal, D42.iSandboxMod
07/25/2024 9:51:32 PM rged, D42.tsExtraction, D42.dDelayExtraction, D42.tsExtracted, D42.sIPAffinity, D42.iForecasted, D42.sLogin, D42.iMsgPriority, D42.tsExpectedTarget, D42.tsExpectedContent, D42.tsExpectedBudget, D42.tsExpectedExtraction, D42.tsExpectedFCP, D42.tsExpectedF
07/25/2024 9:51:32 PM ultipart , D42.iToDeliver), D42.iUrl, D42.iToValidate, D42.iCtrlGrpReject, D42.iDeliveryProviderId, D42.iWeightType, D42.iWeight, D42.dRate, D42.dDuration, D42.sValidationMode, D42.iDelayed, D42.tsContact, D42.tsValidity, D42.tsWebValidity, D42.iWebResPu
07/25/2024 9:51:32 PM t, D42.iToDeliver + D42.iImportReject + D42.iReject, Percent(D42.iReject , (D42.iToDeliver + D42.iImportReject + D42.iReject)), D42.iHtml, D42.iText, D42.iMultipart, Percent(D42.iHtml , D42.iToDeliver), Percent(D42.iText , D42.iToDeliver), Percent(D42.iM
07/25/2024 9:51:32 PM FolderId, D42.iFolderProcessId, D42.iCreatedById, D42.iModifiedById, D42.tsCreated, D42.tsLastModified, D42.iFCPOrSeedCount, D42.iMidRemoteId, D42.tsScenarioModTime, D42.iToDeliver, D42.iImportReject, D42.iSeedProcessed, D42.iReject, D42.iPropositionCoun
07/25/2024 9:51:32 PM WDB-200001 SQL statement 'SELECT D42.iDeliveryId, D42.sLabel, D42.sDesc, D42.sInternalName, D42.tsStart, D42.tsEnd, D42.iStatus, D42.sJobType, D42.sXtkschema, D42.iBuiltIn, D42.iIsModel, SecondsDiff(Coalesce(D42.tsEnd , GetDate()) , D42.tsStart), D42.i

And this is the last "good" part of the logs:

07/25/2024 9:51:32 PM XSV-350171 Spawning job as an external process ('/usr/local/neolane/nl6/bin/nlserver prepareda -outOfProcess:95532475 -instance:xxxx_prod3 -login:alvaroxxx@xxx.xxx -methodName:PrioritizeTarget -low -detach')...
07/25/2024 9:51:31 PM XSV-350171 Spawning job as an external process ('/usr/local/neolane/nl6/bin/nlserver prepareda -outOfProcess:95532472 -instance:xxxx_prod3 -login:alvaroxxx@xxx.xxx -methodName:PrioritizeTarget -low -detach')...

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1 Reply

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Employee Advisor

Hi ogonzalesdiaz,

 

Have you checked out the Audit Trail function in Campaign? Given that you have a delivery ID, a time range when this started, and a user, this should be able to guide you to the action performed and on what delivery.

 

Audit documentation:

https://experienceleague.adobe.com/en/docs/campaign-classic/using/monitoring-campaign-classic/produc...

 

Regards,

Craig